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Nothing is working Answered

I have a pro membership however, I can not switch pages without having to log in, can not down load PDF files without being told to get a pro membership. I can not post. Have been trying many hours to post this problem, but have "lost: every post.
I paid the money; now give me the features that a pro membership has. I am very frustrated. If I cannot get what you claim are pro membership privleges, I will have no other recousre, but to drop my membership, and report you to authorities , such as the better Business Bureau.

21 Replies

StumpChunkman (author)2010-05-03

Olvervo, are you still having troubles staying logged in, getting pdfs and posting?

pm me, make a new forum topic, reply to this, or email the info account, if the site is still having problems.

I want to make sure you stuff is working!

If you still are having problems, let me know what web browser you're using, what version of that web browser, and what operating system.


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One more thing that just happen. In IE8 i cannot it does not upload pictures in a reply, with the FF it keeps gives me an error teling me that I am not loged in when i am.
Come on you guys do something.

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I had a similar issue the other day with IE8 on an XP os, I did not let me write a comment or a reply, I could do that though if I used the link from the robots email. I have tryed everything with the help of someone in the bugs/help and then I installed FF that was even worse FF kick me out of login with every click it was impossible to do anything, sudently just after intalling the FF the IE8 got fixed it worked. FF still runs with problems but not always, so I keep my IE8 as the default browser.

Now I discover today that in IE8 it does not allow me to ghange the page to view older comments... click but nothing is happening, in FF this works.

So there are lots of issues here.
My sudgestion to istructables people is: You know there is a problem from your end, don't wait for people to report to you what's going on, put your people down to do a workability check of the site with ALL major browsers and you will find all the major issues that are caused from your end... the other problems are probably from the users end. But at least this way you would have done something in the right direction.

This is my 2 cent openion to the website webmaster.

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chickchoc (author)2010-04-30

What a rip-off!  As a long-time "free" user, I finally get up the cash to subscribe and what happens?  Poop, that's what!  I can't download any PDFs and my computer goes into an Ice Age.  What's up with this?  Either give instructions to me directly how to fix this or refund my $$ immediately.

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How to fix what? An "Ice Age"? Sorry, I don't think Instructables causes those.

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Re: "How to fix what?"  I was referring to the problem of being unable to download any instructable PDF.  I'd like to have some way to correct this problem so I may use the benefits of going Pro on this site.  To wit:  customizing PDFs and printing said PDF files or even just saving them to my choice of storage location.

Re:  "My computer goes into an 'Ice Age' "  I was alluding to the incredible slowdown that occurs when I attempt the above actions.  It's as if my computer freezes up.

Any suggestions other than clearing my cache (does not help), would be greatly appreciated.

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I have noticed that generating a PDF is very resource-intensive and tends to peg my CPU (IE8/WinXP/six-year-old laptop) sporadically while the PDF is generating. I wind up looking at a blank white page for a couple of minutes, and the system slows down considerably, but it does generate the PDF after a minute or two, depending on how big the original Instructable is. How long are you letting it chug along before cancelling out?
Not that hogging the whole CPU is ideal, but for bug fix analysis purposes, there is a world of difference between "it takes a long time but eventually works" and "it never works at all". That kind of distinction is valuable in a bug report, as is information about the browser and OS you are using, and any other details you can provide.

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Thanks for your response!

I have an HP Pavilion Entertainment PC with Vista.  (I know, Vista is terrible, but my employer went bananas and put it on every machine so I had to follow suit if I was going to work from home!)  For browsing, I normally use Explorer, but I have also tried Firefox with Instructables.  I have not tried Google Chrome, though.  this doesn't seem to make any difference.

I run Norton Antivirus as well as SpyBot, Malwarebytes, and Ad-Aware to hopefully catch any other little nasties that may have slipped through the cracks.  Unless I'm missing "the elephant in the room" there don't seem to be any problems of that sort on my laptop.

In regard to your question as to how long I wait for a download, I have waited for over 5 minutes before giving up.  During that time, even my cursor will not move (mostly) or sometimes will spasmodically respond to my mouse.

I can use "show all steps on one page" from the toolbar, but I can't download PDFs of any kind and I certainly can't customize my downloads.  I am reduced to "cutting and pasting" information to a separate MS Word document to preserve for future reference.  This is very awkward, to say the least.

What do you prescribe, doc? 


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I'm afraid that I'm perplexed. The symptoms sound like the same thing I see, except that I get a PDF eventually and you don't. The fact that you're running a newer machine than mine should net you faster results, unless your internet connection is really slow or something. I just went and tested PDFs on my Win7 machine with both IE8 & Firefox, and got my files in less than a minute, which is pretty good compared to the laptop I'm on right now.
It sounds like you're already doing everything I would have suggested, so I'm at a loss. The staff will undoubtedly know more than I do, though. Sorry I'm out of ideas.

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Kiteman (author)2010-04-24

(Moved to "bugs")

Have you tried clearing your cache, as RMS suggested?

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chickchoc (author)Kiteman2010-05-01

Yes, but it doesn't help.  Any other ideas?  I tried switching from Explorer to Firefox without any change in status.

By the way, when my computer "freezes" the only alternative is to restart and reacquire the website for **another** try. 


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rcbailey (author)2010-04-29

I have the same problem as the original poster.

Maybe instead of clearing my cache. Instructables should try FIXING IT's WEBSITE!

This problem has occured form the very first day I have had my membership.

It doesn't take much in the way of research to see that this has been a problem for many many members across ALL browsers and ALL platforms, going back a long time.

We are NOT the problem.

Why should I have to clear my cache.... It's there for a reason!

I don't have this problem on iTunes, Amazon, eBAY, etc etc.. Why just Instructables?

Why is it somehow MY fault.

FIX it NOW or lose customers!

And by the way I am being nice because on the inside I'm swearing a lot, but not on here. here I'm being nice!

Of course it may be easier for Instructables  to just ban me for not being "Positive" or "Constructive"  than to actually fix the problem. We'll see.

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NachoMahma (author)rcbailey2010-04-30

> It doesn't take much in the way of research to see that this has been a problem for many many members across ALL browsers and ALL platforms, going back a long time
.  Your research skills leave much to be desired. As with most sites, there will be problems from time to time, especially when changes are made to the site's code. These are usually fixed in short time, but some things take longer. From what I have noticed, a lot of the problems crop up in non-Firefox browsers.
.  Anticipating your "Why don't they program for my browser?", there are too many different browsers that do not follow the published standards (IE is one of the worst offenders) for any web site to accommodate them all.
> Why should I have to clear my cache.... It's there for a reason!
.  You've never heard of a corrupted cache? And I suppose you never clean your septic tank, grease trap, or filters on your car. Cache problems are common and clearing the cache is a lot like the "turn off the computer and then turn it back on" solution - I'm not sure why it works, but it works very often.

> I don't have this problem on iTunes, Amazon, eBAY, etc etc.. Why just Instructables?
.  Ibles doesn't have a multi-million dollar budget and scores of programmers on staff working 24/7.

> Why is it somehow MY fault.
.  Who said it was? Just because you are a jerk doesn't mean you are at fault for these problems. It doesn't help, but it's doesn't make it your fault.

> FIX it NOW or lose customers!
.  Bye. I wish I could say it was nice knowing you, but that would be a lie.
.  Ibles is a fairly small-scale operation and sometimes it takes a while to fix things that are broken. Sometimes Rachel just screws up and has to go back and fix it. If that is a problem for you, then maybe you do need to find another home.

> Of course it may be easier for Instructables  to just ban me for not being "Positive" or "Constructive"  than to actually fix the problem. We'll see.
.  I've never seen any one banned for expressing unpopular opinions, even against Robot. More than one of the long-time, highly-respected users have expressed their displeasure with some of the things Robot has done (eg, kelseymh). But they are usually much more reasonable about their complaints, present examples of what is not working right, and try to help Rachel, et al, with trouble-shooting when needed.

And last, but not least: Considering the number of members that Ibles has (both paid and not), the number of complaints is remarkably low. Which leads me to believe that, yes, the problem just may be on your end. Possibly a loose nut on the keyboard.

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rcbailey (author)NachoMahma2010-05-01


Didn't take long for the insults and personal attacks to start.

Have a nice day.

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DJ Radio (author)rcbailey2010-04-30

I don't have that problem.  It's a problem with the individual user.

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They are "fixing it now", but Rachel can't just wiggle her nose and make all the tweaky little issues disappear. Identifying the causes and implementing the fixes takes some time. In the meantime, we can sometimes identify workarounds that help resolve some issues until the real fix comes out, like clearing the browser cache. Use them or don't, it's your choice.
No one is suggesting that Instructables doesn't need to fix the errors as they are discovered, or that it is the members' fault that the problems exist. That is your frustration talking.
I totally understand why you would be frustrated by all this stuff, because I am too. I just don't think that resorting to hyperbole is going to make the problems get fixed any faster.

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In my experience, customers telling businesses they are not happy and are going to stop doing business with them makes things happen faster than just saying "oh well.... sigh" 

This problem has existed since way before I joined.

And for the record clearing the cache didn't help.

Move faster or lose customers. Simple.

You might want to consider refunds,  subscription extensions and other methods to keep your customers happy. 
These are time honoured methods for appeasing unhappy customers that have been used by some of the largest corporations in the world.

You do understand Instructables is a business right?

Instructables are not currently provding the level of service  that I have paid for.

I'm not saying I don't value the site. I'm saying it's broken, it's been broken for a long time, I'm not happy, others are not happy, I want it fixed.

Business owners who care about their customers really need to hear this stuff. This is not hyperbole. It's honest feedback on the the substandard performace of a company with whom I have an unsatisfactory business relationship.

Saying nothing encourages inaction.

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Well then, I suppose I've just been lucky. In my experience, the bugs being reported now are a recent occurrance, clearly related to the site redesign. Prior to the major site changes, I don't recall ever having any serious problems posting, or getting logged out when I changed pages, or any of the other bugs that the OP may be referring to. This is why when you say that this has been going on for a very long time, it strikes me as hyperbolic. Perhaps it's just a difference of style. Personally, I consider a detailed bug report which includes information that can be used to identify and fix the issue to be a more effective approach than simply stating how unhappy I am that something doesn't work and threatening to quit or call the BBB. YMMV.
If you are referring to the fact that other bugs have been discovered in the past, of course they have. That does not mean that they are all the same bug, or that no one is taking the bug reports seriously. Fixes are being rolled out, and problems are being corrected. One of the bugs that I was seeing got fixed just last night.
I agree with you that offering some kind of compensation such as subscription extensions would go a long way towards restoring some of the goodwill that may have been damaged by these issues, and I hope that they consider doing that. It would be a shame to lose customers as a result of bugs introduced during a site redesign that was clearly motivated by a desire to build the customer base.
Please understand that I agree with you about the need to fix the problems. I just don't believe that sharing a potential workaround constitutes "oh well...sigh", or that reporting an issue without including threats and broad statements of dissatisfaction is the same thing as saying nothing.

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oscarthompson (author)2010-04-24

Are you Using firefox? I've had the same problems as you with this browser. So i switched to interenet explorer for instructables. Although it seems that instructables have fixed the problem because firefox works with the website now.


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RavingMadStudios (author)2010-04-22

Try clearing your browser cache. This seems to resolve the multiple login issues in many cases. I'm guessing that the other issues are related as well,

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Kryptonite (author)2010-04-21

I'd suggest submitting it as a bug. I hope, for your sake, that it gets fixed.

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