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Pro Membership Billing Support Answered

Hello,

I recently attempted a purchase of a Pro membership. I never received an email confirmation, and the person I gifted it to did not receive an email confirmation either. Because of this, I attempted the transaction again and was billed a second time, still without an email confirmation.

I have emailed info@instructables.com and the other support emails and have not received a response in over a week. I would appreciate any assistance.

Has anyone else dealt with this? This seems rather unprofessional and shady.

10 Replies

user
mikeasaurus (author)2013-01-31

Please send all billing questions to support@instructables.com and remember to include your username

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user
portushop (author)2013-07-10

Hello,
I want pay with paypal but it`s not possible, why?
regards Peter

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user
mikeasaurus (author)portushop2013-07-10

PayPal is one of the supported methods of payment, check the page here: https://www.instructables.com/account/gopro

Or click the Go Pro button at the bottom of any page.

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user
portushop (author)mikeasaurus2013-07-11

May be you should check the system self! Not one of this solution is possible!
Its not depend on a special Browser.
Why I must fill a form for card payment if I want to pay by paypal?
Crazy! Such a good site but bad service and IT!

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user
mikeasaurus (author)portushop2013-07-11

There's a PayPal option to the right of the credit card entry. If you're not seeing it there you may have a script-blocking add0on (like AdBlock or GreaseMonkey) running which can prevent the page from loading correctly.

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user
melvinivy (author)2013-02-11

I have a Pro Membership that is good until March 13, 2014. I however can not access the Pro features on Instructables. Please let me know what I should do to access the features.

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user
Jayefuu (author)melvinivy2013-02-12

You don't have a "Pro" tag next to your username. Go to "https://www.instructables.com/you" then click "Pro Membership". What does it say about your membership details?

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cstiffler (author)2013-01-29

I sent an email to support (under membership), for an explanation of the pro membership billing options which make no sense. Waiting fo a reply so I can make my purchase. Has anyone noticed that it costs 1.95/month billed annually ($23.88 up front for 1 year), $3.99/month billed quarterly ($11.97/quarter = $47.88/year?), or the "best value" of $39.99 for 2 years = $19.995/year seems really off? Assuming a typo and it's 3.99/QUARTER, that's still $15.96/year making it the true best value.

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user
ShadyLogic (author)2013-01-04

Hi Whistlin600rr,
I've just responded to your email, you should find it in your inbox.
Cheers!

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user
jessyratfink (author)2013-01-03

Our staff has just returned from a holiday break - I'll forward this on to the right people and we'll get it taken care of!

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