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Pro-membership gift Answered

Hi!
I received a 1 year gift membership and a 3 month gift membership that I thought would kick in this month, but I noticed on my bank account that you have debited me today for the membership fee.......why?

craftydabbler

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user
craftydabbler (author)2011-08-06

Thank you for fixing this.

I'm sorry I caused so much trouble....I screwed up cashing in the free memberships somehow.

I didn't expect you to be so nice about it!
Thanks again.
craftydabbler

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user
randofo (author)2011-08-06

Hello,

I have canceled your subscription so that it will not renew again and refunded the most recent charge.

I had to do some fancy accounting to make your free pro memberships kick in... so... What this means to you is that I gave you an additional free 3-months of pro membership. When this period expires, your other free coupons should kick in.

You lost your patch count in the process, so I have gone ahead and simply given you 50 patches to make up for this.

Let me know if you have any questions.

Regards,
Randy Sarafan
Community Manager

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