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ProMembership Answered

HERE IS CONFIRMATION OF MY PRO MEMBERSHIP....  WHEN WILL IT BE RECOGNIZED?  I CAN'T DOWNLOAD PDFS, ETC!!!

Congratulations, dtravers, your Pro membership on Instructables is now active. Thanks for supporting Instructables and becoming part of the Pro community!

Ready to send a patch to someone? Give it a try:

- https://www.instructables.com/patch/send

If you need help or have questions about your Pro membership, please visit our active help forum at:

- https://www.instructables.com/community?categoryGroup=help&category=pro_accounts

---------------------------------------
Cheers,
Instructables Pro Robot

https://www.instructables.com/

23 Replies

user
StumpChunkman (author)2012-05-04

It does work. You emailed the wrong address, which they had to forward to service. You should have a response now.

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user
KimberlyP (author)2012-03-07

I used to be a Pro Member it expired in February and I just re-upped and it still is showing me as not a pro member. What is up.

I got confirmation and the funds are gone.

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user
Lithium Rain (author)KimberlyP2012-03-07

The odds are against receiving a timely response by posting here on the forums or by pming staff directly. I would recommend emailing service@instructables.com.

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user
KimberlyP (author)Lithium Rain2012-03-15

It seems even emailing service@instructables.com is not a method for getting a timely resolution.

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user
KimberlyP (author)Lithium Rain2012-03-07

I emailed there as well. Now just waiting.
Called the phone number too, and it said to email.

So it is just sit and wait for the pot of water to boil.

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user
canucksgirl (author)KimberlyP2012-03-07

When you look under the "Pro Membership" tab on your profile page, do you see a "start date" and "end date" for your recent purchase? Perhaps you just missed the step of activating your purchase?

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user
KimberlyP (author)canucksgirl2012-03-08

No it just says I see you are not a pro -member.

I guess I should have never allowed a lapse.

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user
canucksgirl (author)KimberlyP2012-03-09

If you don't see any means of activating your Pro purchase, then you'll have to wait for staff to look into it and get back to you. I can tell you from my own experience with emailing the service address, that they are extremely helpful and prompt about returning emails, so just give them a day or two to reply.

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user

hehehe...I like that. They're very prompt, but give them a day or two to reply.

I'm glad we don't have to deal with emergencies. ^__^

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user

lol... I guess I should read what I type before I post my comments huh?

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user

Hah! No worries at all. It gave me a chuckle, so thanks!

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user
KimberlyP (author)Lithium Rain2012-03-07

How many times doe this happen? There is no real number to call. If you call you get told to email, and if you email you get a robo reply and then you are just stuck in a crew.

How about an instruct able on customer service?

Or payment processing.

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user
mikeasaurus (author)KimberlyP2012-03-07

If you only emailed service@instructables.com today, please allow a few days for us to get to your email. Also, Pro Membership is initiated when you activate it not from date of purchase. 

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user
KimberlyP (author)2012-03-07

You would think that if you are paying for the service, that correctly taking your payment and making sure you are credited for your payment, would be the number 1 job. The thing you do fist and make sure it works.

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user
StumpChunkman (author)KimberlyP2012-03-09

You're very right. And we're getting more people to help out as I type. Hopefully we're able to help you out soon...I'll chat around work on Monday and see what kind of problems I can create. (problems for them...fixes for you). Please hang on until then though. Thanks.

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user
KimberlyP (author)StumpChunkman2012-03-15

Still nothing, how long does it take?

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user
StumpChunkman (author)2012-03-05

Hello. The congrats you have listed up there is for dtravers.

I have checked and verified that dtravers is in fact a pro member.

Please let me know if you have one of these confirmations for your current account, so I can check on that.

If you're having more in depth problems, you're welcome to email service@instructables.com and they should be able to help you out as well.

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user

In fact. I've done some more digging. Please contact service so we can talk more. I don't want to discuss your email and account details in an open forum.

Thanks.

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user
mikeasaurus (author)2012-03-04

I've forwarded this to our Accounts Manager, expect contact shortly.

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user
belizedrew (author)mikeasaurus2012-03-05

Thanks very much... it will be nice to get this squared away.

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user
Kiteman (author)2012-03-04
user
belizedrew (author)Kiteman2012-03-04

Sorry, it was January 8, 2012.

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