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Shipments from Instructables lacking... Answered

A while back i was a co-first place winner of the Kit Design Challenge that ended on June 7th. It took over a month for the prize to ship. I got confirmation of the shipment form the Instructables Robot on July 17th. I found it odd that no tracking number for the shipment was included in the message. It has now been nearly a month later and i have not received the package yet. I also won a prize in the Spy Challenge around the same time frame. That prize pack shipped on July 11th and was receive about 2 weeks later. Once again the message confirming the package had been sent did not have a tracking number in it. I had to sign for that package so i know there was a tracking number available. There is more to that story but that's something i need to bring to Fedex's attention.

So is there any way the confirmation messages can start including the tracking numbers for the shipments? Also is there any way i can get the tracking number for the missing package so i can look into what the problem is?  If the package was sent via Fedex (like the last one was) then i'm starting to have a serious issue with how Fedex runs things and will have to make a complaint to them. It shouldn't take over 4 weeks for even the cheapest shipping option to go from CA to MD. It can be trucked across the US in a weeks time.

Any help anyone can give me on tracking this done, or letting me know who i need to talk to to help improve the way these things are handled, would be greatly appreciated.

11 Replies

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mikeasaurus (author)2013-01-08

Just send us an email at service@instructables.com with your username, email address, and the contest and we'll sort you out.

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Jessie Marie (author)2013-01-08

That's bad; I'd make sure they have your address and shipping details correct, and email/notify them multiple times for sure. This isn't something to be ignored.

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liquidhandwash (author)2012-12-09

Im am also still waiting for 3 prizes, still havent seen the book I won in the 3d design comp which was announce on the 22 of Oct. how long do I wait?
do I email someone?

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Kiteman (author)liquidhandwash2012-12-09

Send an email to service@instructables.com, they'll be able to sort you out.

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DoctorDv (author)2012-09-04

I recieved an upverter tshirt from this challenge and I didn't recieve it until August 10th.

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Tomdf (author)2012-08-24

I am in the middle of a similiar experience, and I completely agree with mpilch.
I also think you guys need a cool branded prize box, something like those red ones that Sparkfun uses.

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mpilchfamily (author)Tomdf2012-08-25

I blame Fedex!

I've never had problems with UPS or the postal service. But anything shipped fedex is slow to arrive or goes missing.

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ShadyLogic (author)2012-08-16

Hey mpilchfamily, I think I can address these issues.

The Kit Design Challenge was sponsored by Upverter, and the prize was a tshirt from their company. Getting the prizes shipped from this contest took a little longer than usual because we had to wait for everybody to give us their sizes, have the shirts sent to us from Upverter, and then mail everything out.

I agree with you that we should be including a tracking number with our shipments. It's a little complicated because we use a third party shipping company to handle our packages, but I think that making sure you guys know where you prizes are is a valuable thing to work on.

I'll have a discussion with our shipping provider to see how we can work out a system to include tracking numbers with our shipment notifications.

If you have any other suggestions or concerns, I encourage you to email me at service@instructables.com. Feedback like this is very helpful and appreciated.

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mpilchfamily (author)ShadyLogic2012-08-16

I should be getting the Leatherman tool as well.

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ShadyLogic (author)mpilchfamily2012-08-16

I'm sending you a PM so we can discuss the specifics of your prizes.

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Kiteman (author)2012-08-16

There's been a recent staff-change in that area - I've passed this on to those that need to know.

To other readers; questions like this get a faster response if they are emailed to service@instructables.com

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