Why not to buy your laser cutter online - a customer review Answered
No real category for this and never done a review, so must be right anyway ;)
Have no longer free access to a laser cutter so I decided to bite the bullet and go on a budget - what a mistake...
I will not bother you with seller details or something like that as I doubt it would make difference.
So let's start with the first day of having the new machine...
First big hit in the guts was to see how it was delivered:
If you order something make sure not to use Toll Ipec for the delivery LOL
Nothing in the van was secured, all prcels just flying around everywhere.
But worst bit at this stage was to notice only one half of the delivery is there, the missing rest was picked up but never made it out of the first depot.
As nothing was secured and there were already obvious signs of damage to the packing I wanted to refuse the delivery so it goes back to the seller to check.
Was told if I refuse it all that happens is that it goes back to the depot for me to pick up as another delivery would cost money.
Anyway, took the stuff in to at least check how much survived the transport.
Also contacted the seller in regards to transport damage and the missing items.
The odd thing was that the entire box was wrapped in sticky tape but the consignment not placed on the bottom, so I opened it up upside down :(
The seller replied he did not use the brown tape just clear packing tape....
Further checks of the box showed there was another (original) consignment on the right side of the box, now hidden under brown tape...
Seems Toll Ipec decided on repacking as well...
So much for the transport side of things for now, now to the insides....
Inside the box I noticed the plastic wrap around the machine was alread cut open around the top lid - of course with damage to the paint work by using a sharp knife.
As expected an exhaust fan and water pump was include, also a hose for the fan.
But there is nothing to fit the perfect square of the fan onto the rectangle outlet on the machine!
And although ordered in Australia from an Australian seller, the seller did not bother to make sure the stuff can be used as I only have US plugs on everything.
The thing that really §$#*% me about this is the fact that the original plugs have been cut off and replaced with Hong Kong ones!
According to AU consumer laws and electrical safety regulations it is illegal to sell new devices with such plugs - only genuine cable are allowed nothing that has been cut and screwed on.
So no testing possible at this stage here....
The manual, if you can call it that, is completely in chinese, not a single word in english found anywhere.
So what do you do? You revert to the supplied CD only to find out everything on there is chinese as well...
Don't get me wrong, I am quite confident to get it going and calibrated without but after installing the included software I gave up as it is chinese only as well.
Means nothing of use here too...
Waiting for the seller to reply but conviently I got an automated response back stating the seller is on holidays till the end of February...
So much for ordering local while on a budget....
Of course I could have got the same machine from another shop for 250$ more but who would have though I need to move to china and learn chinese to use this toy?
Will keep this updated over the next few days to keep you posted.
If all goes well one day and I get the right plugs, manual and software I might actually make a short ible on the setup and calibration for future reference.
Ok, seems all the replies I made earlier got lost in the system so I have to start over....
After inspecting everything closer to kill the time until the missing items arrive I found more issues than I like.
One of the mirrors is scratched right in the center, the other has a very dull looking surface.
The x-axis is at an angle and can't be aligned over the stepper motor as the ends of the carrier are not machined straight.
Means you never get proper cuts or engravings.
I found metal shavings in basically every area of the machine, including the clear cover for the laser tube - not what I call electrically safe.
The exhaust mount is bend and the entire thing won't really fit in the frame of the machine.
The lid does open and close, even stays open but get's stuck in the frame when lowering it.
I assume by the dints that this due to the transport.
Almost all parts seem to be mounted by force, if it is no good fit we just bend it and force it in must have been the advise used to make it.
Image uploads here still won't work in any userfriendly way, so forgive me for the bad layout.
As for the actual issues with the seller and shipping company so far:
Toll Ipec claims that all loads are secured during transport at all times despite my evidence but said they will check on the driver to make sure.
Sadly I was also told that I am unable to make a claim for the transport damages, only the account holder, the seller can do it.
Here starts the real dilemma.
Although the seller is based in AU I now found through the Ebay support that he actually operates directly from China and only has someone at a local warehouse dealing with the stuff for AU.
The seller has no replacement machine and no spares at all.
The seller does not acknowledge the claim for the damages and states the machine was in perfect order when he sent it.
Did I mention it does not help that the seller obviously uses a translator for his english replies?...
Next problem is that he, so far, refuses to make a claim with Toll Ipec for the damages - he really does not understand that I can not do a thing in this case and that only he can.
Ebay is keeping it quite as well, stating I should first try to sort the matter with the seller and if that is of no good I can start a claim next week.
Plans so far on how to proceed:
The shipping back to the seller is over 50$ (thank god it is not china!) and I would have to use additional packing to make sure it goes back in one piece with no further damages.
So I thought, assuming the rest of the machine is fine, to fix it and to recover the cost through Toll Ipec - after all they are the ones that did the real damages during transport.
For the mirrors I will substitude the disc from and old harddrive although not looking forware to cut it into a small round thing.
The a-axis will be shimmed so I can at least do some initial test of everything, after that I will have to find a way to correct this issues more permantly.
An Arduino and Ramps board is already waiting to make it into the machine to try some open source stuff instead of the dreaded Moshi software.
Also trying to get my hands onto an old plotter to substitute the electronics and maybe parts of the hardware.
This would allow much easier work as everything can be done through HPGL and and normal graphics program.
Simply design it, set the laser power and hit the print button in the software.
But turns out these old plotters are become rare collectors items now :(
For the final stage I plan to have it all electrically save with a proper controller board and Wifi support.
Not sure how long it will take but I will get there LOL
Will reply with an update once I go some news.