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i paid twice for pro membership and you guys cancel my acct Answered

This is the second time I paid for two years and you take my payment then cancel my account which I have never asked for. Please give me back my money in full . Or reinstate my two year account . 2x

From:Instructables Robot
Date: 09/22/10 03:14:21
Subject: [Instructables] Pro membership cancelled for all thumbs1
Hi all thumbs1,
Your request to cancel your Pro subscription was received on September 22, 2010.  This is to notify you that we have modified your account back to the regular level, effective today. Canceling your Pro membership has not deleted your Instructables account and you can upgrade back to Pro again at any time.
If you need help or have questions about Pro subscriptions, please visit our active help forum at:
  - https://www.instructables.com/community?categoryGroup=help&category=pro_accounts
Instructables Pro Robot