Introduction: Retune a Samsung Hotel TV
Quite often when I travel I find that the hotel room TV hasn't been retuned for a while. The channels aren't up-to-date, often with some well-known ones not even available. The electronic programme guide will also be mostly useless.
The problem though is that most of these TVs are locked into what's known as "Hospitality Mode" so you don't have access to the menus necessary to do a rescan/retune.
Samsung is a popular brand for hotels - for example those used in Premier Inn hotels in the UK - and there is a very simple way to fix this.
I can't guarantee this will work for the particular TV in your room, but it's worked on a lot of different ones for me.
All you need is the remote control.
Step 1: Enter the Hospitality Mode Menu
First we need to enter the "secret" setup menu for the Hospitality Mode.
To do this, with the TV turned ON, press the following sequence of buttons on the remote control:
Mute, 1, 1, 9, Enter
The enter key is the one centrally placed between the arrow keys that looks like a square with an arrow going into it.
The TV will now mute and you'll get a long, complicated menu on the left of the screen.
Tip: I had a good rummage through this menu and found nothing much of any interest. It's honestly not worth the time. Also, if you do decide to have a look around, be careful or you might brick the TV and have a very boring night in your hotel room.
Step 2: Enter the Channel Setup Menu
Now, using the arrow buttons on the remote, press the down button until you highlight "Channel" in red. Press enter.
Make sure you now have "Channel Setup" highlighted (it should be already) and press enter again.
You will now be in the "normal" channel menu which has been unlocked.
Step 3: Retune the TV
Using the arrow keys and the enter button select "Broadcast", then "Auto Tuning" and then "Auto Tuning" again.
Now choose "Start". This will take you to the Auto Tuning menu.
Change "Channel Type" to "Digital" only. This is not absolutely necessary but will save a lot of time as, in the UK no analogue signals are broadcast anymore. Elsewhere in the world it might be wise to stick with "Analogue & Digital" unless you're sure.
Now move down to "Scan" and press enter.
The TV will now start scanning and retuning. It will take a few minutes.
Once it's finished make sure the regions are set correctly - you probably won't need to change them as they'll remember their last setting.
Navigate to the black "Close" button and hit enter.
Step 4: Exit Out of Setup and Return to Normal
Now it's just a question of getting back to normal operation.
Choose "Close" at the very bottom of the screen and hit enter.
Now you simply need to press the "Return" button on the remote control THREE times to get back to the main Hospitality Mode menu.
Now just turn the TV off using the power button on the remote. Wait a few seconds and turn it back on again.
The TV is now retuned.
Question 2 months ago
OK I got off into the menus (both of them)and I did something in 1 of the menus where I turned off the sound...I messed alot of things up,but got it all back right except for the sound.Is there a guide that shows what the blue menus should be in so I can put it back the way it was...cause the wifi regions I messed with now it only works when it wired instead of wifi...but like I said everything is fine ,I can turn it in to different modes like the scrif,the frame,8k,4k,and more,just can't get the sound and wifi to work.
Answer 2 months ago
Hello! Sorry but I'm not sure I can help you. It's ironic because I haven't stayed in a hotel for over a year (COVID changed my travel habits) and but I did stay in one yesterday! I had to use my own guide to retune the TV!!! I did notice that the "secret" menu had changed quite a bit since the last time I used one. If I remember correctly, the "Channel Setup" option was way over to the right when it used to be on the left. But yeah, sorry I really don't have a clue with the sound and wifi problem. Perhaps ask to be transferred to a different hotel room? :-)
Question 1 year ago on Step 1
Hello i cant get pass step one muted and enter code nothing appears to be happening i have tried on a couple of ore hotel tvs
Answer 11 months ago
Sorry Pippin... I didn't see this comment until eDuncan35 replied and I got an email. So I agree with eDuncan35... It could be that the TV is not a hospitality TV. In fact it might not even be locked in that case. However, reading your comment, I'm guessing that "ore" TVs is supposed to be "old" TVs. All I can guess is that perhaps Samsung changed the code and your old TVs are not the same.
Answer 11 months ago
This code is for SAMSUNG TV's. If you are trying this on SAMSUNG hotel TV's and it's still not working, then it's possible the TV is not a hospitality/hotel TV.