I'm posting this to share my experience and opinion of Mac's VS PC's. I welcome you to read and share your story. For many years I was a PC. I believed whole-heartedly that I needed Windows, and I needed Microsoft. Then I bought my last laptop. It wasn't cheap. I used it everyday for work and therefore it was important that it ran efficiently. Like many of you, I suffered from "blue screens" and on occasion a "crash". There were viruses and trojans and attacks from all places, you'd think I was engaged in war! Then the proverbial "last straw" occurred. I needed to upgrade into some new software, and I received a simple message that I needed to also upgrade the Windows Service Pack. Hmmm.... Seemed easy enough. (Been there. Done that.) So, off I went to download the SP (from a reputable source) and then "Success!"... I got a message that said "Successfully installed. Windows must restart to complete process". Hmmm... Ok... I pressed through the process to restart my machine and there it began.... The long and never ending cycle had started! My laptop shut down, started to boot and then upon seeing the (dare I say it?) Vista Start Up Screen, my laptop promptly repeated itself and began to reboot... o_0 ??? This went on for sometime... *anger growing*... NOTHING I did would stop this, or should I say NOTHING would START my laptop. It was forever entangled into a mysterious vortex of computer "Neverland". I was NOT impressed. I had to borrow another computer to do some research and found very little at the time to explain this conundrum. Then I tried Microsoft. I used their "so-called" online customer service department and was put in touch with someone who was younger than my oldest pair of shoes. He also couldn't speak English very well, so without being incredibly rude I requested another agent. Upon conversing with agent #2, I knew I was in trouble... (Was Agent #2 related to Agent #1???) ... o_0 ??? *shakes head* I will give credit to Agent #2. He was nice. He tried his hardest to suggest everything under the sun, but alas, we both concluded it was hopeless. The final bluescreen error number confirmed the toe tag on my machine. So I was left with having to reinstall the entire system and lose EVERYTHING on my laptop. *fuming mad now* Then it occurred to me that "Windon'ts" (as I affectionately call them now), opted not to provide me with necessary disks to reinstall their OS during my purchase. It seems that the cost of a CD has become so expensive for Microsoft that they are forced to leave it up to the consumer to fend for themselves. Clearly, they are suffering financially, No? When I rationalized this logic with Agent #2, he suggested that I purchase Windows 7 as it had just come out and was much better than Vista (No kidding.... *rolls eyes*). But why? Why prey-tell should I have to purchase anything? My laptop was only 14 months old (conveniently out of warranty) and may as well have been a pre-historic dinosaur as far as Agent #2 was concerned. So where did me and Agent #2 leave off? He suggested I "borrow" an installation disk from someone and reinstall windows vista and start over... *tics forming now...* He assured me that my "service call to Microsoft" would remain as "unsolved". (Oh btw, at this point we were regulars on the telephone). So my ONE LAST QUESTION to him was: "What assurance do I have, after reinstalling Vista and then the SP I need, that this problem won't just start again?" - His reply was, "Well, it shouldn't"... Straw officially broken. Now we come to my life with my new MacBook. Clearly much more expensive than a Windon'ts PC, but wait... Is it? Let's review. There are more "open-source apps" available to a Mac (meaning you get them for free), and in most cases I find they are the same if not better than the paid for MS version. The critical applications that I use everyday for work, installed fine and without issue. I also received "DISKS" from Apple. Apparently they can afford to give customers what they pay for.... Upon opening the box, I was running my new laptop within 5 minutes. Easy Peasy... The time alone that I save from all that aggravation is money in the bank. Do I miss anything? Yes, actually I do (or maybe I don't). What I miss out on are bluescreens, viruses, trojans, attacks, intrusions, crashes and all the other fun stuff I got to know and expect with a PC. So why tell all of you about this now? Well yesterday I noticed that the bottom of my MacBook had a slight bulge in the case. *Heart skipped a beat*. Then after some mild panic, with visions of my last ordeal swirling in my head, I went online in search of why, and found the answer within 5 minutes. Apparently this was something Apple became aware of and had a simple solution. Fill out a contact information form along with my serial number and I got a confirmation message. Not only would I receive an ENTIRELY NEW bottom to my MacBook, I would receive a full set of screws AND a screwdriver!!! All FREE OF CHARGE. NO SHIPPING FEES. COST ME NOTHING!!! *shocked* Now I was beaming. *ear to ear grin* I felt validated for my departure from PC. Then in some kind of absurd customer service universe, I received a knock at the door. My replacement parts had arrived!!! - Less than 24 hours later... *mouth gaping and eyes wide* So I thank you for reading this. I encourage you to share your opinions. If you don't know who I am. I am canucksgirl. I'm a Mac. Not a PC.