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Add Image Notes feature broken Answered

I am attempting to add image notes to a new instructable, but the "Add Image Notes" tool endlessly shows a spinning wheel and reports, "saving your note..."  I've tired on several different photos in several different instructables using the following browsers:
Google Chrome 10.0.648.82 beta
Safari Version 5.0.3 (6533.19.4)

Under OS X.  

Anyone else experiencing this annoying bug?

Discussions

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Kiteman
Kiteman

9 years ago

There is a known but inconsistent issue with image notes which the code-monkeys have some ideas about, but it looks like fixing it is going to take a rewrite of the entire autosave javascript.

Apparently.

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kelseymh
kelseymh

Reply 9 years ago

I've made this sticky. Maybe other users who read this post might notice.

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jimk3038
jimk3038

9 years ago

Still seems broken.

However, I've made a discovery (I sure hope this helps get the problem solved).

When adding a note to a picture, keep the text really short and NO error will be generated.

Adding a note with a long message generates an error every time.

So, the bug must have something to do with the length of the text in the message!

Bottom line, keep'em short for now.

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ilpug
ilpug

Reply 9 years ago

i have tried Mac Safari, and Google Chrome and Internet Explorer running on a windows XP computer. I tried keeping notes as short as one word, or one letter, and it still doesent work.

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jeff-o
jeff-o

9 years ago

I was having this issue last night. It would seem that it doesn't like commas ( , ) and slashes ( / ) in the text field. I don't know if there are other special characters causing troubles, those are the only two I noticed (and would really have liked to use...) I don't think length was an issue, though I only typed in two dozen words at most.

I am running Mac OS X. In Firefox, I get an error message right away, similar to what jimk3038 posted below. In Safari, I just get an endless spinning beachball.

The images stick just fine if I leave out those special characters.

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jimk3038
jimk3038

Reply 9 years ago

Yep, I just reproduced your findings. I took a large block of text and removed all the punctuation except for periods. So, all the text was upper / lower case letters, spaces, and a few periods. That seemed to be OK.

BUT, add just one comma and it would blow up! Funny how hard it is to write without any commas at all.

Hey instructables staff, what's the ETA on fixing this bug? This has been a known bug for almost a month. I'm in a holding pattern until this is fixed.

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jeff-o
jeff-o

Reply 9 years ago

At least you can copy the text from the error message, so you don't have to type everything all over again...

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jimk3038
jimk3038

Reply 9 years ago

Oh, I've made it a habit to hit control-a then control-c before hitting the save button. If there is an error I can just start a new tag and then paste the text right back in. Then begins the hunt for the offending character.

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jimk3038
jimk3038

9 years ago

Still broken!

Maybe each hour it stays broken we should all post another comment here. Then, after a few hundred posts maybe someone inside instructibles will get the hint.

Squeaky wheel gets the grease.

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CharredPC
CharredPC

9 years ago

Tried multiple browsers, no success at all. Adding image notes results in error popups or a spinning wheel with no actual saving. This bug is physically stopping me from posting up new Instructables. Do you want fresh content on your website, or is that not important? I'd consider this a top priority problem.

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l8nite
l8nite

9 years ago

Ive been having the same problem..spinning dial.. I tried, chrome, firefox, even broke out the laptop with windows xp to no avail, its not a major problem but it is aggravating

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txoof
txoof

9 years ago

This bug is only a problem in Chrome and Safari. I finally tried FF and it works just fine. Very obnoxious.

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craftyv
craftyv

Reply 9 years ago

No, Iv'e tried Chrome, Firefox and I E. none worked the dial symbol kept on turning. Hope it get's fixed soon as I have 3 Ibles on the go.

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jimk3038
jimk3038

Reply 9 years ago

This bug was reported two weeks ago.

I would tell the "code-monkeys" to either fix it, or, put the old WORKING code back in place.

Is there a sense of urgency to fix this bug?

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jimk3038
jimk3038

9 years ago

I've got the same problem too with Firefox 3.6.15 on Linux. Even if I get the text to save there is no guarantee. After a page refresh the image text reverts back.

Attached is a screen capture of the error message I'm getting.

Error_Pic.jpg
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jimk3038
jimk3038

Reply 9 years ago

OK, now I've tried on Win7 with Firefox 3.6.13 and I get the same error message. This is a real problem.

Any idea on an ETA when this bug might be fixed?

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matthewabel
matthewabel

9 years ago

Okay, so I have used Chrome, Firefox and Internet Explorer and can't get pic comments to save at all. I will try again tomorrow to publish.

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matthewabel
matthewabel

9 years ago

I have this bug as well - is it pretty clearly only in Chrome and Safari?

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nick234
nick234

9 years ago

Same thing happened on Safari for me, so I got Firefox and it works fine.

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iminthebathroom
iminthebathroom

9 years ago

Using Firefox or explorer I get the same issues. Add an image note, save and move on to the next picture and the image note has been carried over from the previous pic

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astroboy907
astroboy907

9 years ago

Not here. I'm on firefox (unknown version, some 3.6.12 maybe) - and Mac OSX. Mine "save" but do not show up in the images later. Could be a different bug as mine say "saved" on them...