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Can't Fully Add Instructables to Our Group Answered

Hi there instructable wizards!
I'm the admin for a somewhat new Instructables group and we're having trouble adding our Instructables to our group.
We found two ways to attempt to add an instructable to a group
- Go to the group page (in our case The Rabbit Hole) and on the right hand side press the +add your Instructable
Or
- Go to your Instructable and on the middle right there is a Add Instructable to "Group" button

Either way, if someone uses these options, as one of the admins, I get an email saying that a new add request has been submitted, but then when I follow the link to the admin page, there are no pending instructables to approve.

I've tried this many times on Windows 7 in FF, IE and Chrome...also tried it on Linux in FF
When I visit the URL I see the image included here:  
It says

12 items found, displaying all items.
1

But willschm and another member of our group have already submitted new projects that should be in the pending section

Also noticed that something considers that I have added an Instructable to the group because I can't attempt to add it again from the group page

thanks fro the help!

Comments

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0
mazzmn
mazzmn

7 years ago

While the group thing is being looked into I created a category which helps organize our group projects
https://www.instructables.com/id/Rabbit-Hole-Maker-Space/

0
mazzmn
mazzmn

Reply 7 years ago

We think this is related to cookies or addons in the browser, but once we discovered the workaround of the Group Owner can add the instructable himself, that was acceptable, so I'm all set, thanks for the help though!

0
mikeasaurus
mikeasaurus

7 years ago

It appears that my reply to you through service@ is not going through to the email address we had our previous conversation from. Can you please reply to my service@ email again so I can walk you through clearing your browser's cache?

0
mazzmn
mazzmn

Reply 7 years ago

Done, I have tried clearing my browser cache and cookies no luck