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Can't Login Answered

I can't login.  Yes I'm sure my username and password are right, my browser was even catching them.

If I'm viewing an instructable and click Add Comment, the login box pops up, I enter valid login details, and it just goes back to the instructable page without my being logged in.  If I try to do the same again, the cycle keeps repeating.

I don't feel there's anything I need to do, that the site has a problem.  I wanted to just notify site staff but when I click the contact link at the bottom of a page it takes me to the forum, which is yet another site bug... I don't want a forum when I click a contact link, I don't want help, I want to CONTACT site staff so they can fix the site problem.

Comments

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mikeasaurus
mikeasaurus

7 years ago

That sometimes happens when you have an old cookie from the last time you logged in, or having a browser add-on that stops the page from loading completely. You can try

Disabling any script blocking add-ons to your browser, like Ad-Block, GreaseMonkey, or LastPass
Making sure you have cookies enabled for your browser
Clearing your browser's cache

After, refresh Instructables.com and try logging in again.

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VistoAmericano
VistoAmericano

2 years ago

Clear your browser's cache mate. Also delete history on your browser.

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marcosdonalonso
marcosdonalonso

2 years ago

Three months ago I wasn't having any problems like this and now I'm having problems on two different computers.Adam4adam TutuAppAppValley

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Tidke Mayank
Tidke Mayank

2 years ago

Yesterday I published 2 Instructables with my id. I was logged in through my facebook account but today I'm not able to log in. Whenever I tried to log in through facebook the pop-up message appears and it includes something went wrong message. And when I tried to post this issue they redirecting me to the login page. That's why I created a new id and add this post. Please help me out with such login issues.

2019-03-14_10h35_44.png
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RuiMonteiro
RuiMonteiro

4 years ago

Google login isn't working. Had to recover my password to login!

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asfi235
asfi235

7 years ago

Looks like this is still a problem.....

I can log in, and stay logged in, if I stay in the forums.

If I try to view an instructible, though, whaddya know.....I'm logged out. If I try to post a comment, I get the login screen again, which does absolutely nothing when I fill it in.

And yes, before you ask, I've already performed the Full Browser Rigamarole: deleted all cache, all cookies, all the way back to the beginning of time.

I used to be able to use this site, but now.....just no love from you guys. I've no idea why. Was it something I ate?

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asfi235
asfi235

Reply 7 years ago

And I should add that while I do have Ad Block Plus installed, I have deactivated it for instructibles.com.

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mikeasaurus
mikeasaurus

Reply 7 years ago

That sometimes happens when you have an old cookie from the last time you logged in, or having a browser add-on that stops the page from loading completely. You can try

Disabling any script blocking add-ons to your browser, like Ad-Block, GreaseMonkey, or LastPass
Making sure you have cookies enabled for your browser
Clearing your browser's cache

After, refresh Instructables.com and try logging in again.

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asfi235
asfi235

Reply 7 years ago

If I'm on the intro page of an instructible, I'm logged out and can't log in.

But if I'm on one of the subsequent pages, I'm logged in and all is good.

WUT......?

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asfi235
asfi235

Reply 7 years ago

.......aaaaaaaaaaand now the problem has gone away entirely.

I guess the robot was just having a nap :-(

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Kiteman
Kiteman

Reply 7 years ago

What device, operating system and browser are you using?

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mikeasaurus
mikeasaurus

8 years ago

I work here at Instructables, I'm sorry that you're having issues logging in but I'm sure we'll figure it out.

The two easiest things to do if you're having trouble with the site are:
  • Clear your cache and reload
  • make sure you have script-blocking add-ons disabled
We work on the back end of the site all the time, so sometimes there's a hiccup. Dumping your cache and reloading is an easy fix most times.
Leave me a reply here if you want me to reset your password.

Contacting service@instructables is the best way to resolve this and is checked by real humans, not robots, so please give us time to followup.
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ac-dc
ac-dc

8 years ago

I admin 'sites for a large internet firm. I surf many sites every day too, I'm on the web an extreme amount of time as a profession as well as personal use. NONE of them have this bug. I NEVER have to clear cookies or cache just to login.

The problem happened again yesterday. I couldn't login, it doesn't even prompt or notify why it didn't login, the login box just disappears and it defaults to a different page than the instructable it was on when I tried to login. Note that this was after I had finally managed to login on the 10th when I posted this topic, it has already happened again. Are you seriously suggesting that every couple weeks or less that I have to delete cookies or clear my browser cache? I WANT my cookies and browser cache even if it would magically delete them without my intervention, they are there for good reason.

I was finally able to login by clicking the forgot-your-password link, following the link that was emailed to me and entering the new/reset password, then I changed the password back to what it was originally. I am quite sure I entered the password correctly the first few times I tried before giving up and resetting it.

The major problem in my mind is I'm reading from people who want to suggest I do something when I wanted to hear from someone who works with the developers about what they are doing to fix this bug. I want to inform the person(s) in touch with the admin and developers that this site bug should be fixed. It reflects poorly on the site when the most basic of functionality is broken to the point that there are login problems.

kelseymh, you wrote that it's the way to contact staff about bugs but now two weeks have gone by and nothing... doesn't seem to have worked out the way you claimed. On sites I admin I have contact links and give direct replies or at least refer the issue to a moderator or editor, etc. for direct contact, because it's the right way to treat people.

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canucksgirl
canucksgirl

Reply 8 years ago

BUMP.

I'm only bumping your comments to get the attention of staff. I would be more than happy to help you, and explain why you may be having these issues, but you've asked for replies specifically from Admin or an Instructables Developer. ~ I can respect that...

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Re-design
Re-design

8 years ago

I am also having problems logging in. I was unable to log in over a 5 hour period today. Using Vista and firefox 12 and another computer on XP home and firefox 12.

Other times I can log in and get randomly logged out.

Sometimes when I try to post and comment I get logged out and sent to a log in screen.

It appears to be extremely hard to get the the forums area if not logged in even just to look for an answer.

Three months ago I wasn't having any problems like this and now I'm having problems on two different computers.

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kelseymh
kelseymh

8 years ago

The Bugs forum is the way to contact staff about bugs. They read it every day, even during non-working hours. They do not read all the random complaints posted as comments in other places, but they do read, log, and mostly respond to bug reports in the Bugs forum.

As for your specific problem, it sounds very much like you have an out-of-date cached page or I'bles cookie, which is causing confusion with the backend server. Try the following two things:

1) Clear your browser's cache (or "History").
2) Delete any cookies you have from instructables.com.

After that, log back in to I'bles, and you should not see the same probelm.

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Kiteman
Kiteman

Reply 8 years ago

All that, plus;

Keywords are important, since they help anybody who is suffering the same symptoms as you can find the topic and find out what the solution is.

I've added some more useful ones for you.