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Can't download PDF files Answered

I can't download PDF files. When I click on the PDF icon for plans a window pops up asking me to sign in, which I have already done, then goes away. I re click the icon again and the window reappears. Some what reminiscent of the Myth of Sissiphus.

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prruff
prruff

8 years ago

I purchased a Pro membership yesterday (10-9-12)

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StumpChunkman
StumpChunkman

Reply 8 years ago

If you purchased a pro membership and it hasn't applied to your account, something went wrong. The Pro membership should apply immediately.

What you need to do is email service@instructables.com and let them know the details of the transaction, what day it took place, if you paid with paypal or a credit card, and the transaction receipt if you have it.

They can go into their database and figure out where things went wrong and fix them.

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Kiteman
Kiteman

Reply 8 years ago

It's obviously not gone through yet, as you don't have a "pro" icon next to your user name.

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Moem
Moem

8 years ago

Well, that is a Pro feature as far as I know.
The funny thing is that you posted your question in the Pro memberships forum section, so maybe you already know that?