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External hard drive problem Answered

G'day,
I have a WD 2Tb External Hard Drive.  It was working perfectly, now my 3 computers will not recognize it.  I have tried new cables etc.  I have tried everything I could think of.  I would appreciate some help please.
Cheers Perry

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caitlinsdad

7 years ago

Hard drives do go bad, even the ones you are supposed to use to back up stuff. If the drive was not mistreated in any way, and if you can rule out heat problems or power supply problems, and you don't have any warranty service on it, you can attempt to extract the drive and hook it up internally direct to the PC, but that is if your PC is a later model with SATA connections. Find a computer geek to help you out.

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caitlinsdadcaitlinsdad

Reply 7 years ago

maybe delete from devices to force USB to re-recognize it?

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Perry The pomcaitlinsdad

Reply 7 years ago

G'day All,
Thank you for your help. I purchased the Hard Drive on E bay and I did not save the receipt. I went onto the WD web site to find that the drive was still under warranty. I looked on eBay and found all my purchases and dates. I have sent the drive back for a replacement. There will be no data, but that's the break.
I had to send it to Malaysia cost me $50 for postage. If I do not get a replacement I will let you people know. I am hoping everything will be fine.
Thank you all for your help and assistance. I really do appreciate it.
Merry Christmas.
Perry in Sunny Queensland.

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Lithium Rain

7 years ago

What file system? Have you tried under multiple operating systems?

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Perry The pomLithium Rain

Reply 7 years ago

G'day Lithium Rain,
I am sorry but I am afraid I do not understand. I have not tried anything with Multiple Operating systems. One of my computers runs Window 7 another Windows Vista and my lap top runs XP and I have tried it on each of those computers.
Cheers Perry

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Lithium RainPerry The pom

Reply 7 years ago

Sorry for the delay! I would try on a computer running linux and/or mac. Just on the off chance (sometimes it works for me to do that when something goes wonky w/ windows).

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Computothought

7 years ago

Look in the device manager and see if there are any red or yellow marks indicating missing drivers. One thing you have to be careful of if a usb device was improperly disconnected, data can be lost. Using the equipment near units of high power such as a microwave can also cause issues.

Is the device even recognized in the disk partitioner?

If your drive has an external power brick, make sure it is outputting the proper power,

Some of the mini drives are very sensitive to cable length, Using an extension could prevent them from operating correctly.