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Feedback iPhone Support Answered

Mobile continuity is missing.  I get an email saying i have a comment on my comment but when i click the link it takes me to a web page thats says install the iphone app.  But i already have it installed.  I say no thanks and it takes me to the mobile version of the web page  I reply to the comment but can't click submit.  I go to the iphone app (via the same link) but it doesnt open to the article.  i search for the article but can't see comments to comments nor can i apply to them.  i go to the full site and that doesn't work either.  I click in Contact Us and it tells me it can't find that article.

Discussions

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djharris
djharris

6 years ago

I tried various things including uninstalling the app. Clicking on the offer to download always takes me to the App Store even after it's installed. Yes I was logged into the app as well when trying to load the link and when trying to reply to a comment. Also, when the app is installed there is another "box" at the top of the page that says open in app and it also doesn't take me to the comment/article. I'm entering this comment in desktop mode but clicking Post says "missing comment text" even though preview shows it fine. This post and the original topic post had to be finished using an alternative browser on my iPhone (Puffin) which behaves much more like a desktop browser.

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mikeasaurus
mikeasaurus

Reply 6 years ago

If there's an option in the App to leave feedback please leave all this there with your phone type and model number. If not, can you provide your phone type and model here and I'll generate a bug report.

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djharris
djharris

Reply 6 years ago

I couldn't find an obvious option. I've avoided using the app (and most "dedicated" apps designed to replace web sites) because of the lack of continuity.

I'm on an iPhone 5s running iOS 7.0.2

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mikeasaurus
mikeasaurus

6 years ago

Thanks for letting us know. What happens if you say 'yes' at the prompt to download the app, does it take you to the app download page or does it open the Instructables App?

When you use the Instructables App, are you logged in when leaving a comment? If you're still having trouble I recommend removing the app and installing a fresh copy of the latest version (they may have been an update).
Does any of that help?

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djharris
djharris

Reply 6 years ago

Sorry, in switching browsers i posted on the original topic rather than replying to you here.