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HP Laptop shuts off on start up Answered

Wife has an older hp dv7 laptop.. recently its been having problems with shutting off on its on.. always right after she logs on.. tried switching to another power cord, same problem.. any ideas?


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8 years ago

I found MANY complaints online for the HP dv7 shutting off (even when plugged in)... The only answer I found was from one person who sent it into HP and it turned out to be a motherboard problem. Its possible you could have a similar issue. Just make sure its nothing obvious like overheating (from dirty vents, a seized fan etc), and that you have the right power supply (it should show that its charging the battery).