I am a Premium member but cannot download items Answered
I was already logged in and was viewing an item that I wanted to download. However, I made the mistake of clicking on 'upgrade to Premium' rather than 'login'. Now I cannot download anything: I am simply asked if I want to upgrade or not. The upgrade option requires another payment, so I don't want to follow that route. I cannot correct this fault by logging out and logging in again, or closing and reopening my browser. Help!