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I have a laptop equipped with two usb 2 and two usb 3 ports. The 2 ports work fine but the 3 ports have a problem? Answered

The usb 3.0 ports don't seem to work. The have power and if I plug a simple device like a light or fan in to them it will work but if I plug in a mouse, flash drive, or anything else that works with the computer rather than just draw power it doesn't work. Unfortunately I don't have any usb 3.0 devices to experiment with. I have no Idea how to start narrowing down the problem so some guidance would be greatly appreciated. If you need more information tell me what you need and I will try to provide as timely as possible.



Best Answer 7 years ago

Check the manufacture's site for the laptop and download and install any drivers pertaining to USB. The OS may be missing the USB 3.0 drivers.


Answer 7 years ago

Thank you after I installed the driver and let it update to the latest version it is now working again.