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I have a pro membership but still can't download? Answered

I have a pro membership. Every time I try to download it ask me to sign in, which I do, but nothing happens. It doesn't seem to recognize my sign-in or ignores it.

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broken board
broken board

6 years ago

when you try to down load a pdf and press the download it opens up a new page.

don't hit the download button again click on the name of the file a few lines down that is in BOLD.

had the same issue when I started.

GOOD LUCK

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Penolopy Bulnick
Penolopy Bulnick

6 years ago

Is this happening for all PDF's or is it just one project? It looks like everything is fine on your account. There are a couple other things to try. Let me know if any of this works: disable any script blocking add-ons to your browser, like Ad-Block, GreaseMonkey, or LastPass, making sure you have cookies enabled for your browser, and clear your browser's cache.