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Inserting a picture into an instructable in progress make it freeze Answered

I've written quite  few instructables and I'd never run into this problem. Whenever I uploaded a certain picture into my latest instructable, the whole thing would freeze. I couldn't delete the picture, save the work in progress, create or delete steps or do anything! I thought my file must be corrupt and recreated the photo but I continued to have the same problem regardless of what browser I was using (Firefox or Safari). I can't delete the uploaded pictures from my library either because they are "in use" by unfinished instructables I can't change, publish or delete. Finally I tried to change the file name of my picture. It's original name was quite long, so I changed it to muff.jpeg. This solution worked! But I still had to recreate a new instructable from scratch. Even if this is just a parameter which all users need to be aware of when uploading their files I think it could be improved on the website end... it should not be possible to upload pictures unless their filenames are compatible with the site. Now I've no idea how I'll get rid of those useless draft instructables, and the photos with the bad file names in my library....

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noahw
noahw

11 years ago

The problem should now be fixed.  Your unpublished Instructables have been deleted and most of the problem images have been removed from your library.  Let me know if you need anything else done, or if something still isn't behaving correctly.

I think that the problem was that there were quotations in the image file names, not that they were too long...although, that probably can't be a good thing either... :)

Best,
Noah

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belsey
belsey

Reply 11 years ago

What??!! You deleted my instructables?? -- Just kidding. Thanks for getting rid of the duds for me. I have noticed another problem lately though, I don't seem to be getting email notices of many of the comments I'm getting (I didn't get yours, for example, and only saw your answer when I clicked on my forum topic). Has your office robot been having problems shooting off its thousands of emails lately? Just thought I'd let you know, I seem to be notified only about 1 out of 3 times.

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noahw
noahw

Reply 11 years ago

I've had this problem in the past from time to time.  

I've found that changing my comment notification frequency status from say, as they occur to hourly, or hourly to daily, and then back again after a little while has helped to jump start the robot and fix the problem.  Let me know if this doesn't work and we can check the email logs and see if they are getting lost on our end or yours.