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Missing Pro Account Status Answered

1. Operating System: Windows 7 Professional SP 1

2. Browser: Google Chrome V 31.0.1650.63 m

3. URL of Occurrence: https://www.instructables.com/you

4. Screen shots attached 

5. Looking at comments or Profile doesn't show my "Pro" tag, viewing the pro-signup page doesn't give me a notice that I already am a pro member, and viewing the "Pro Membership" tab on my "You" page shows an error messages that says I am not pro and that I am  "USER IS NOT MARKED PRO! INVESTIGATE THIS!"

I have a promocode Pro membership from https://www.instructables.com/member/Instructables-Robot/ robot that should not expire until March 2014. 

Comments

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mikeasaurus
mikeasaurus

7 years ago

We're still investigating this. Thanks for your patience!

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liquidhandwash
liquidhandwash

7 years ago

I emailed about a week ago still got the same error, still not fixed?

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XaqFixx
XaqFixx

7 years ago

Thank you both, I have emailed.

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kelseymh
kelseymh

7 years ago

It sounds like there's a glitch in the back end code. I am in the same situation, and sent an e-mail to service(at)instructables.com, as Mike has suggested you do. That e-mail is read by real human beings in San Francisco; you should hear back from them by tomorrow :-)

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mikeasaurus
mikeasaurus

7 years ago

Please email all this information to service@instructables.com, and remember to include your username.