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Missing Pro Account Status
1. Operating System: Windows 7 Professional SP 1
2. Browser: Google Chrome V 31.0.1650.63 m
3. URL of Occurrence: https://www.instructables.com/you
4. Screen shots attached
5. Looking at comments or Profile doesn't show my "Pro" tag, viewing the pro-signup page doesn't give me a notice that I already am a pro member, and viewing the "Pro Membership" tab on my "You" page shows an error messages that says I am not pro and that I am "USER IS NOT MARKED PRO! INVESTIGATE THIS!"
I have a promocode Pro membership from https://www.instructables.com/member/Instructables-Robot/ robot that should not expire until March 2014.
Comments
7 years ago
We're still investigating this. Thanks for your patience!
7 years ago
I emailed about a week ago still got the same error, still not fixed?
7 years ago
Thank you both, I have emailed.
7 years ago
It sounds like there's a glitch in the back end code. I am in the same situation, and sent an e-mail to service(at)instructables.com, as Mike has suggested you do. That e-mail is read by real human beings in San Francisco; you should hear back from them by tomorrow :-)
7 years ago
Please email all this information to service@instructables.com, and remember to include your username.