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My iPod shuffle is not recognized by my Window 7 laptop nor Macbook Answered

" One of your USB device has malfunctioned and Windows does not recognize the device." ERROR 43
Please let me know how I can charge my Apple iPod Shuffle (4th Generation) without display.
It does not display on the iTunes which I have downloaded from the net.
I have bought a new charger dock, still showing same problem. 
Need help!

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0
frollard
frollard

Best Answer 8 years ago

Try the 'reset'
http://support.apple.com/kb/HT1655

Unplug
power switch to off (green NOT visible)
Wait > 10 seconds.
power switch back to on (green visible)

now try connecting to computer.

if not working still:

you need to put in a service request to apple; it's likely a hardware problem - often caused by unplugging the device without ejecting it properly first (while files are transferring).

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leathermall
leathermall

8 years ago

After trying the options mentioned, still facing same issue.
If the problem is hardware how to repair it?

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frollard
frollard

Answer 8 years ago

Apple stuff generally you have to return to apple - and they'll use what is called a 'factory jig' -- it connects physically to the device with the ability to wipe it clean and reinstall the system files. It's something they don't allow the public to use - since its closed source and gives access to the root of the machine.

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leathermall
leathermall

Answer 8 years ago

Thanks, I appreciate it

0
Re-design
Re-design

8 years ago

Error 43 means that the device is noticed by the os and is probably operating alright but the driver is not connecting up right. Try reinstalling the driver.