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Name keychain z axis problem.? Answered

I did this lesson and made the name keychain. I imported it into Lulzbot’s CURA slicing software and stored the file on an SD card. I placed the SD card in to the TAZ 6 and started the print. After about 2 mm of material had been printed, the print nozzle just plowed through the bases layers, making a complete mess of the keychain. Do you have any suggestions as to what might be the issue. Just troubleshoot the TAZ 6 with Lulzbot and it’s fine. I’ll try to send a photo if that will help, but that will have to wait until school resumes next week.