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New instructables stats don't work Answered

I noticed Instructables updated the stats with a newer version last night, but it does not work properly right now! Now I can't see where my traffic comes from as the tabs are not working! It keeps loading forever and wont ever show up.

Windows 7 64-bit
Chrome 45.0.2454.101
https://www.instructables.com/id/Drakan-Grey-Dragon/
http://i60.tinypic.com/2ykn8e0.png

Steps to reproduce
- Click on the stats icon in your instructable
- go to the other tabs which are not summary.
It will keep loading forever.


Discussions

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0
Basp
Basp

5 years ago

This is still happening for me. Any news?

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ohoilett
ohoilett

Reply 4 years ago

It looks like they moved back to the old method.

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Penolopy Bulnick
Penolopy Bulnick

Reply 5 years ago

Is it not loading for you or is it just not giving you information? I can get all the tabs in stats to load (though some tabs will give me "no data") and I am using a Mac and Google Chrome. What are you using?

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Basp
Basp

Reply 5 years ago

I can only see data in the "Summary" tab. All the other ones only show the "bouncing bars" animation. I've tried it on Windows 8.1 in both IE and Chrome.

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Penolopy Bulnick
Penolopy Bulnick

Reply 5 years ago

Hmm, what version of chrome are you using [mine is Version 47.0.2526.106 (64-bit)]? Could you try clearing your cookies and cache and see if that makes any differnece at all?

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bravoechonovember1
bravoechonovember1

Reply 5 years ago

I get bars loading on any device I use. They just keep loading, and loading and loading, and loading......

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caitlinsdad
caitlinsdad

Reply 5 years ago

Win7 pro 64 Chrome version 47.0.2526.106

Anything you pick from the tab menus will display the bouncing bars...

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Penolopy Bulnick
Penolopy Bulnick

Reply 5 years ago

Okay, I actually just found out that we have plans to bring stats back to the way they are before. So you probably won't see an updates with the current stats since they'll be focusing on changing it back.

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Basp
Basp

Reply 5 years ago

Any idea on an ETA for the old stats?

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Penolopy Bulnick
Penolopy Bulnick

Reply 5 years ago

Looks like new stats are up now!

0
Basp
Basp

Reply 5 years ago

I gave up after letting the loading indicator spin on "Crunching Numbers! This may take up to minute or two" for two hours with no result. I'm not sure what's happening, but it doesn't seem to work yet.

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Penolopy Bulnick
Penolopy Bulnick

Reply 5 years ago

You see "Crunching Numbers!" since the update yesterday? It should be different from what you saw before under stats. If you are having issues, I would suggest clearing your cache and cookies, that usually works for me :)

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bravoechonovember1
bravoechonovember1

Reply 5 years ago

it seems that the stats are wrong my view count is 12000+ but when added the views up in the stats it is 6509

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Penolopy Bulnick
Penolopy Bulnick

Reply 5 years ago

From my understanding, some people coming into the site simply don't carry the referrer information. So, the stats are going to show referrer information it can gather, the source of the rest of the views is unknown.

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Kiteman
Kiteman

Reply 5 years ago

HQ are working on the stats issue. Part of the problem is that the stats are driven by software that is not part of this site. (The old stats mechanism interfered with posting comments, and large parts of the world were shut out of the forums for two or three hours per day.)

As well as fixing the problem, they are looking at other ways of supplying the data to members (format, medium etc) - if you have any thoughts on how you would like to get that information, a forum topic in feedback or an email to service@instructables.com would be useful.

0
blockfish
blockfish

5 years ago

Any update? This is still broken in current Firefox, Chrome, and Safari using El C(r)apitan OS X. Perhaps some sort of clue to the nature of the problem?

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mtairymd
mtairymd

5 years ago

Any updates on the stats?

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bricabracwizard
bricabracwizard

5 years ago

Apart from the stats not working, it also doesn't show the date when the instructable was posted. Plus even as a pro member signed in I get ads all over the page until I refresh the page.....very annoying!

0
Cicko
Cicko

5 years ago

Windows 10 build 10565 (previous ones also) has this problem with Edge, Firefox and Chrome. It seems it's not OS/Browser related.

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Metalfist
Metalfist

5 years ago

It would be nice if Instructables would either fix it or go back to the previous version that worked so I can see my traffic (so there is no broken version online).

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Kiteman
Kiteman

Reply 5 years ago

I happen to know that HQ are working on the stats issue. Part of the problem is that the stats are driven by software that is not part of this site. (The old stats mechanism interfered with posting comments, and large parts of the world were shut out of the forums for two or three hours per day.)

As well as fixing the problem, they are looking at other ways of supplying the data to members (format, medium etc) - if you have any thoughts on how you would like to get that information, a forum topic in feedback or an email to service@instructables.com would be useful.

0
chrisma0
chrisma0

5 years ago

Yup, still broken today.

Both on Chrome/Chromium and Firefox on Debian.

Would be nice, if that could be fixed soon.

0
Kiteman
Kiteman

5 years ago

Oh, they fixed the stats?

Ah, no, I confirm the bug on Windows 10 / Firefox.

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caitlinsdad
caitlinsdad

Reply 5 years ago

The bouncing graph icon is kinda nice.

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OrigamiAirEnforcer
OrigamiAirEnforcer

5 years ago

All sorts of statistics are malfunctioning for me. Dates, views, favorites. Site wide too.

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makendo
makendo

5 years ago

Glad to see it's being updated, because it's been broken for what seems like forever... but yeah, not actually working yet

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bravoechonovember1
bravoechonovember1

5 years ago

I get that too

also the stats on my instructables are in the old stats thing

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MacmeDan
MacmeDan

5 years ago

Have confirmed this bug on El Capitan 10.11 (15A284) 64-bit

Chrome Version 45.0.2454.101 (64-bit)