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Pictures disappeared Answered

Pictures have disappeared in the instructables. Did something change, is there a setting to change? This really ruins instructables for me as a picture say a thousand words. Help Please.

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tomatoskins

19 days ago

What browser are you using? I know that many users have troubles with Internet Explorer. If you are using that, try switching to a different browser. If you are already using a different browser, please try clearing your cache and cookies. If that also doesn't work, please notify our support team at service@instructables.com

Troy (tomatoskins)
Community Manager

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chaskaduo

19 days ago

Instructables no longer supports IE, guess I'll have to use the Win 10 Edge browser which I do not like. I do get the pictures there.
Thank you all for your help.

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chaskaduo

19 days ago

I have cleared the History and Cache Cookies etc. several times, logged out and on also. While logged out I checked to see if I could get pics, and same thing. Cannot get any downloads from download buttons either. Also I find no icon or anything to mark where a picture would be. Posted a screen clip in earlier post here.

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mmmelroy

19 days ago

i am unable to reproduce the issues stated here. was the page done loading? if you right click the missing image, and select "inspect element", can you then show me what you see?

i suspect this is a very slow connection causing the errors, what does the network panel show you for the images that failed to load?

Screen Shot 2019-05-07 at 10.33.39 AM.pngScreen Shot 2019-05-07 at 10.34.58 AM.png
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Downunder35mchaskaduo

Reply 19 days ago

Nope, all fine here, got the pics and all.
Using the current FF with the latest bugs not manually fixed yet.
Did not try with chrome as I try to get rid of it due to eating up far too much of my ressources.
But I did check on my tablet using Chrome and the standard broweser as well as the Samsung browser on my phone and they all give me the pics of the above link.

Did you clear your browser history and cookies already?
If not and if you don't really rely on the history then please give it a try.
If you are in Australia then double check if your ISP is not offering something they like to call "faster browsing" or similar.
It basically means the ISP is caching websites to prevent that a user has to load them fresh every time.
Downside is that all content that changed between updating the cache will be lost or at least outdated.
I had to contact the support and needed about an hour until they finally admitted doing this and disable the "feature" on my account.
In the meantime I was told by someone that switching to an independent DNS provider like OpenDNS or if you dare Google instead of what your ISP offers does the same trick and won't require enless talks with the support.

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crazypj

19 days ago

Mozilla messed up Firefox last week so that could be a problem? It's in the process of being fixed or may already be fixed?. If your using a different browser I don't know what to tell you.

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Downunder35m

21 days ago

I couldn't find an Instructable without pics so far - you have examples?

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mcshrade

21 days ago

Pictures! or it didn't really happen! But that's just my opinion.