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Power Point only works over remote assistance? Answered

One of our employees has a problem with pptx files in PowerPoint 2010. When  she opens her pptx file it only opens  the first slide and all the top tool bars in PowerPoint are grey and can’t be accessed.
The steps I have taken are as follows:
Installed the office 2007 compatibility pack although only some of the PowerPoint files were pptx. I tried open with Office 2007 but without success. I thought maybe it was created in Office 2007.  
I have searched the web high and low for a solution for this and can’t find one single case with the same issues. I myself have never seen this before. The user is a local admin on her laptop.
I have to add that there are no errors or warnings in event viewer. Has anyone seen anything like this?

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BjarniOddsson
BjarniOddsson

4 years ago

Thank you guys for your feedback and help.

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BjarniOddsson
BjarniOddsson

4 years ago

Thanks for the advice) I can't do anything.

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ThirdEarthDesign
ThirdEarthDesign

4 years ago

Sounds like a peculiar problem. Powepoint 2007 and newer can open .PPTX files natively. The 2007 Office compatibility pack is only relevant for opening .PPTX files in Office 2003 or Office XP.

Based on your description of the problem I can only guess that the .PPTX files are being opened in Read-Only mode, which may be why the toolbars are being greyed out.

Where are the Powerpoint files being opened from? Network storage? Local storage? USB drive?

Do you have multiple versions of Office installed on the same PC?

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Downunder35m
Downunder35m

4 years ago

Nope have not seen anything like this unless it is just another spam attempt.
Maybe it helps to install an even older version of the software?
I mean, if you use totally outdated stuff than problems are waiting to happen.
Otherwise try the MS support as it would be the most logical thing to do for Microsoft products....