Author Options:

Pro Membership Answered

Hi, I recently purchased a pro membership, however I'm having difficulty in finding my receipt of payment. Is there any place, or any way to find out which membership I purchased?  I am sure it was for a year but I'm already not allowed to download unless I go Pro which I already did (I want to say about three months ago).  Is this something to be addressed to AutoDesk?  Thanks.


The forums are retiring in 2021 and are now closed for new topics and comments.

6 years ago

use your real email to contact service@instructables.com

Give them all the facts of when you paid, how, user account, etc. They should be able to track it down. There have been some pro accounts that did not activate when paid and the staff has to kick Robot every once in a while. Wait until San Francisco work hours when they get around to it. Good luck.