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Support contact problems Answered

Hi,

Is anyone else experiencing problems contacting the Instructables support team via email?

I have tried to email them via different channels three times now but it comes back as non-existent email address.... ironically the reason I'm trying to email support in the first place is because despite changing my contact to a new email address in my personal settings, emails are still being sent to my old email address.

If anyone knows how to get through to support or if they are having the same issue maybe we can join forces to resolve it..?

Cheers!

Comments

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1
mikeasaurus
mikeasaurus

7 years ago

service@instructables.com  or  support@instructables.com

0
Electro J
Electro J

7 months ago

I made a typo' on my last posting. How do I correct this?

1
Algebrother
Algebrother

10 months ago

I entered my Star Wars X Wing chase seen into the Tinkercad contest, but I have waited three work days, i have gotten no response. What’s wrong?

0
crazyforcocopuffs
crazyforcocopuffs

Reply 8 months ago

That happened to me to if you get anything please tell me!

0
Josephgc
Josephgc

9 months ago

how do i change my user name it say i can change it once.

0
kevinrusher2
kevinrusher2

10 months ago

On the new bright rc changing over to power bank,my new bright has 2 solder red batteries how would I wire the USB ???

0
bebewithme
bebewithme

11 months ago

I have verified my email several times now but it will not let me download a pattern as it asks me to verify. How do i download patterns after verification?

0
ZacF6
ZacF6

11 months ago

Hey, good afternoon, can I get my account deleted, please?
The username is ZacF6
Thank you

0
audreyobscura
audreyobscura

Reply 1 year ago

Hey there! I think I may have fixed this for you. Did you happen to use a special keyboard to create your title?

best,
Audrey
Instructables Community Team

0
MicroNut99
MicroNut99

1 year ago

Is there a way to fix this on my own?

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0
John Ellerton
John Ellerton

1 year ago

Just received an email regarding my Premium a/c. My membership is valid until 26th Feb. 2020, but when I go to the Instructables page it will not allow me to download any of the articles I had bookmarked for later reading! In fact, looking at my a/c it says that I have no items listed!! Why is this? There are a few articles I wish to download and print off, but it will not let me! Why? Your help would be greatly appreciated to rectify this major glitch.

0
Penolopy Bulnick
Penolopy Bulnick

Reply 1 year ago

Your account is marked as Premium. Are you having trouble with all PDF downloads or only certain projects? What happens when you click the PDF button? Does it give you an error or just not download anything? Are you trying to download on desktop or mobile device and what browser are you using?

0
niceYear
niceYear

1 year ago

I have tried to email them via different channels three times now but it comes back as non-existent email address.... ironically the reason I'm trying to email support in the first place is because despite changing my contact to a new email address in my personal settings, emails are still being sent to my old email address. https://myip.kim/https://birthdaywishes.onl/https://elecpay.in/tneb/
I think :)

0
sbrown1947
sbrown1947

1 year ago

I used to receive instructables email but now I am not. What do I need to do the get back on the list?

0
Penolopy Bulnick
Penolopy Bulnick

Reply 1 year ago

Are you interested in getting the newsletter that goes out Sunday, Tuesday, and Thursday? Just email service@instructables.com with the email you want to sign up with and they can get you on the list!

0
David Yakos
David Yakos

2 years ago

it wont let me publish. i get this error message when i try.... i also want to enter halloween contest

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0
karlmicheal
karlmicheal

3 years ago

Hello. On October 11, 2017, I signed up and paid for a 2-year premium membership so that I would be able to download ideas. I have attempted to download additional projects and cannot access the premium functions...instead keep being told that downloading is a premium thing. Please help me with this.

0
tomatoskins
tomatoskins

Reply 3 years ago

Hello,

For your security please send this information to our support team at service@instructables.com instead of posting it on a public forum.

Troy (tomatoskins)

Community Manager

0
tomatoskins
tomatoskins

Reply 3 years ago

Hello,

Looking at your account I don't see that it is currently signed up for premium membership. Can you please send this billing information along with the name on your method of payment to our support team at service@instructables.com so they can look into this for you?

Troy (tomatoskins)

Community Manager

0
KAMPERKEN9
KAMPERKEN9

3 years ago

cannot verify my account,keeps coming error try later,3 days later still not happening,look into this please

0
tomatoskins
tomatoskins

Reply 3 years ago

Looking at your account it looks like there are a couple pieces of information missing. Can you please send our support team an email at service@instructables.com? They will be able to sort out your account. Be sure to include your username.

Troy (tomatoskins)

Community Manager

0
LaquonR
LaquonR

4 years ago

I would like to cancel my membership. How do I go about doing so?

0
Brooklyntonia
Brooklyntonia

Reply 4 years ago

Email service@instructables.com

0
Izzypup
Izzypup

5 years ago

I've forgotten my password and have followed the reset instructions given, which includes entering a 22 letter and number reset code! Who can remember that many random characters?! AND copy/paste doesn't work. So, I wrote the code down, entered it 5 times and was told 5 times that what I'd entered was incorrect! I carefully proofed it 5 times (their reset email to what I'd written, what I'd written to what I'd entered) and I had made no mistake! I've tried every contact method that has normally worked for me without luck and my luck has been no better when I've tried the suggestions of others that have been posted. Needless to say, I am beyond frustrated with Instructables.com which, until now has been my favorite site! I welcome any suggestions - and would be ecstatic if at least a few of them come from Instructable!

Izzypup

0
tomatoskins
tomatoskins

Reply 5 years ago

I'm sorry to hear that our password reset email isn't working. If you send an email to service@instructables.com a member of our support team will be able to assist you with resetting your password.

0
madasmars
madasmars

5 years ago

Hi, I am having exactly the same problem! I changed my email address some time ago and recently I tried to update it with Instructables, but I kept getting a negative message saying that the new email address is already in use! What now?

0
Kiteman
Kiteman

Reply 5 years ago

That means that somebody has, at some point, opened an account using that email.

This is the sort of confusion that is best sorted by emailing service@instructables.com with as much detail as you can.

0
T BOT
T BOT

5 years ago

How to change username in instructables

0
Moem
Moem

Reply 5 years ago

Send an email to service@instructables.comand they'll change it for you.

0
bravoechonovember1
bravoechonovember1

Reply 5 years ago

or there is a change username box at the bottom of the settings page

0
Moem
Moem

Reply 5 years ago

Oh? I don't have that. Can you show us where it is, in a screenshot or something?

0
Moem
Moem

Reply 5 years ago

Ah, thanks. I may not have that because I already changed it once.

0
hatehavingtosignin
hatehavingtosignin

5 years ago

Yes....Even though I verified my account I cannot access any features. I will delete this account asap.

0
Kiteman
Kiteman

Reply 5 years ago

Which features are causing a problem?

1
rudymuscovy
rudymuscovy

6 years ago

I have a subscription to Instructables and have not receives the regular announcements for over a month. I had a computer problem followed by an update, how do I make sure this account gets reconnected?

0
woodman67
woodman67

7 years ago

I would like to unsubscribe from insructables at this time,Thanks

0
Kiteman
Kiteman

Reply 7 years ago

Contact service@instructables.com, and they will sort you out.

0
Kiteman
Kiteman

7 years ago

You need to drop an email to service@instructable.com, and they'll let you know what's going on.

0
J1mwalker
J1mwalker

7 years ago

Be nice and tell me how to locate my downloads so that I can print them out and work on the project?
You do not have a phone number or e-mail address listed.
J.walker@va.metrocast.net

0
mikeasaurus
mikeasaurus

Reply 7 years ago

When logged in, go to your You page and click the download tab to see the projects that you have already downloaded. Once downloaded you can find the PDF's in your computer where you save files from the Internet, typically a /downloads directory.

0
Kiteman
Kiteman

8 years ago

The correct address is service@instructables.com. Is that the one you tried?

0
PabloDee
PabloDee

Reply 8 years ago

Thanks Kiteman,

I'll give it a go - I was using support@instructables.com, which is what's listed on the main website.

I'll keep you posted...

Cheers.

0
ewilhelm
ewilhelm

Reply 8 years ago

Sorry about the confusion. Can you point me to where you saw that email address?

0
PabloDee
PabloDee

Reply 8 years ago

Hey there,

Yes no problem... I have attached a screenshot of the page. The page is accessed via the main home page, if you scroll down to the bottom of the page, on the right there is a link that says support (in gray), click on that and it takes you to the page - here also is the page link.

https://www.instructables.com/about/contact.jsp

I'm in the UK if that makes any difference.....?

Thanks for your support.

Regards,

P.

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