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clicking on links in email from instructables causes timeouts and lockups Answered

I love getting the email from Instructables showing new things I can build. Unfortunately clicking on the links from within the email sends my computer into a tizzy. My computer locks up. If I wait long enough, part of the page shows up and then it blanks out completely and tells me the page couldn't be found. Ocassionally another website shows up instead!!? Perhaps it's because my connection is slow, though I don't have this problem with other links in my email. And I don't have this problem if I go to Instructables directly. Still, I try everytime I get your email. Most of the time, I have to go directly to instructables.com and search for the topic on the email. Most of the time I find it within several minutes (it takes longer if there are more than one that match my search) I don't have this problem with links in my usual email. Just from Instructables. I've run several anti virus scanners - AVG and Norton - they both show I'm clean. Is anyone else having this problem? Or is it just me? Thanks, Joan

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kelseymh
kelseymh

11 years ago

I've wrapped "redirect_to" URLs in Instructables before, and have occasionally had problems with them. The URL above works just fine for me as you've pasted it; I get the appropriate (featured) I'ble displayed. The problem could be the redirection; if you're on a sufficiently slow connection, it's possible that things time out (HTTP has a 300 second time limit for a response from a server).

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jroco
jroco

11 years ago

I just found that I can reach the articles listed in the email without having to search for them by clicking on news at the bottom of the instructables webpage. This solves my problem - Sorry about the trouble. Thanks.

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kelseymh
kelseymh

11 years ago

This has been reclassifies as a bug report. That will make it more likely that Staff sees and responds to it.

First, could you paste in one concrete example of a link that fails the way you describe? It's much easier to troubleshoot something specific.

There might be some complication with the login/cookie requirements of Instructables, if you read your e-mail in a different browser than you normally use (or if your e-mail agent launches a different browser).

What e-mail program do you use? What Web browser? Are you on a Windoze box, a Mac, or Linux?

Could you try manually cutting and pasting one of the URLs out of an e-mail message and into the address box of your Web browser? That would be a direct test of whether it's the URL itself (I have gotten malformed URLs in I'bles e-mail before, but not consistently), or whether it's your software configuration.

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jroco
jroco

Reply 11 years ago

Thanks for your reply.

Here's the URL (as copied from the email):
URL : http://app.streamsend.com/c/6062771/220571/czhFtpD/Bfu4?redirect_to=http%3A%2F%2Fwww.instructables.com%2Fid%2FDrill-Small-Precise-Holes%2F

After a long wait I get this message:

The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.

The website that gives me the message IS NOT instructables.

Sometimes I can see part of the instructibles page come up, but then it's wiped out by the message.

This happens whether I click on the email or copy the link into the browser.
When I type Instructables.com in the browser, I don't have this problem.

Email program: gmail.com
web browser: IE 7.0
OS: Windows XP
Internet connection method: DialUp (very slow)
To speed up connections, I usually disable pictures (From IE, Tools, Internet Options, Advanced, Uncheck all pictures, video and sound options.)

It doesn't happen with links on any other email message.