78Views3Replies

Author Options:

unable to open pdf Answered

My customer has recently encountered a problem when trying to open most of their pdfs that they have been referencing for years on their pc.  Reader has a popup box that says "Adobe Reader could not open 'file.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded

I have tried various programs to recover/restore/repair them, they all say the files aren't PDF files.  I have not paid for any recovery programs but would be willing to if they can demonstrate they can fix the problem first.

Tags:pdf

Discussions

0
None
MariaP5

4 years ago

Remove the PDF file that was corrupted by sending it to the recycle bin then empty the recycle bin. Download the PDF file again from the original source. While the Acrobat is downloading the file, limit your computer usage, this will only take a few minutes so just walk away from the computer momentarily. Open the new PDF file once the download has completed.

or use PDF Restore Toolbox http://www.pdf.restoretools.com/

0
None
verence

4 years ago

Did you try to open one of the files on another PC? Maybe not the files are the problem but the reader.