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warranty? Answered

i have a lenovo s10-3t the warranty that came from the manufacturer just ran out but i got a 2 year warranty on top of that how do i get this because i will be watching a movie and if the computer shakes a little the video will stop for a moment then speed up as if to catch up but i bought my computer at bjs wholesale(weird place for a computer) and where would i take it to get it fixed

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orksecurity
orksecurity

9 years ago

When you paid for the extended warranty, you should have gotten a piece of paper which gives your policy number and tells you how to submit a claim. If you've lost that piece of paper and haven't copied the information somewhere else that you _can_ find, Good Luck getting any service. The store probably does _not_ have it on file.

However...

Are you running the movie from a DVD, from memory, or from the network? This sort of glitch may simply mean you've lost network connectivity for a moment, or that something else in your computer is stealing some of the CPU resource from the video player... in which case the machine is working as designed and neither warranty nor extended warranty would help you; you'd need to work on your network setup and/or shut down other applications and/or do some performance tuning on the machine.

I suspect the business of shaking the machine is a red herring. If that was causing the machine to malfunction, you'd see the problem in ways that were much more drastic than simply pausing the video. It is just barely possible that you're causing a disk read failure and retry, but that too would probably be normal operation and not covered by warranty.

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BIGHAIRYDUDE
BIGHAIRYDUDE

Answer 9 years ago

it is from memory, thanks

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orksecurity
orksecurity

Answer 9 years ago

In that case, go looking for other processes which are using up significant amounts of your CPU.

The only way I can think of for this to be a hardware problem would be if something was intermittently interfering with the disk and forcing retries -- and if that was the case, I would expect issues to show up in other software as well. But it might be worth running a hard-disk diagnostic package and joggling the machine while it's in operation, to see of you can actually provoke something.