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windows xp death Answered

my sister tried to log on her dell computer today but all she got is as far as the windows xp loading page then it it just froze all she has is a blue bar top and bottom of the screen and a light blue background like the screen where the user accounts pop up. anyway a friend tried recovery discs for xp but it kept asking for an windows administrator pasword and even though we typed i  the password for the administrator account we set up it says not valid  password entered,apparently the hardware is fine just needs software repaired.  how can i fix the software without the password and keeping the data on the system as i cannot get in to back it up and she has emails with her visa applications for her honeymoon on it. please help if you can

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msc

9 years ago

to lemonie yeah the xp on the comp was installed by dell and the recovery disc my friend has came with his hp laptop.
 to yourcat he said he couldn't get the emails from outlook and thats all she really needs to save as it is all their visa application refrences do you know a way to find the emails please

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lemoniemsc

Reply 9 years ago

Dell should have made some provision for this happening, have you tried them? E.g. the Dell website under "support"?

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seandogue

9 years ago

Can you log on using safe mode?  Press F8 during boot but prior to windows screens to activate selection. I got hit bny something a few weeks ago that left me in a similar state...safe mode was all I could use until I used the windows installation disk to do a soft reinstall.

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yourcat

9 years ago

Personally, I would make a Knoppix (linux) live CD to copy all the data off it, then reload windows in it's entirety.

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lemonie

9 years ago

Is this a legit copy of XP for which you have a disk?

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