Cure for a Keurig Vue That Won't Pump Water.

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Intro: Cure for a Keurig Vue That Won't Pump Water.

Our Keurig Vue stopped pumping water after just a couple of months use. It would start, but you could hear it was struggling, and no water was making it into the cup (or even the coffee pack.) Note that this repair applies to the Vue machine, although it is likely the same issue can occur (and the same fix apply) with other machines.

Determined to fix this myself, I started taking it apart and quickly located the issue. I thought I would share here so others could benefit from this knowledge. The only tools needed are a toothpick, a sharp point like that on a small paring knife, a plastic thumb-tack (or a metal pick if you have one), and a Philips screwdriver. I recommend removing the water reservoir, unplugging the machine, and placing it over a towel in a place with good lighting. The towel is to prevent the small screws & washers from vanishing!

Before starting this repair, please pay careful attention to where you put your hands while working on this machine. Behind the cover we will remove are two VERY sharp blades designed to puncture the coffee pack. They would easily penetrate skin and cause serious injury.

Step 1: Remove the Cover Below the Handle

This cover is the most difficult item to remove and replace. You'll see why as we go thru this repair. First, with the handle fully-open, use your sharp pointed object to carefully pull the small plastic covers out. They slide out quite easily but it's difficult to get them started, hence the need for a very fine point. On reflection, a plastic thumb-tack would probably work better than a knife. If you do use a knife, however, please be careful! Holding the blade wrapped in a dish towel would help prevent injury, as well as keeping the spare hand on top of the machine, away from the knife.

Once you have the plugs out, note they are angled - the 'tall' end goes 'up' when you reinstall them.

Remembering that there are sharp blades below this cover (i.e. don't stick your fingers down there!), remove the two screws, being careful not to lose them, then tilt the cover backwards slightly, and it will pull up. Do not force it, once you have it tilted back, it will slide off quite easily. Getting it back on is a challenge, but we'll get to that later.

Step 2: The Offending Item

With the cover removed, the part that is causing your problem is visible. The clear hose on the left is the supply from the water heater, and feeds into the coffee pack through a rubber hose. If you look down behind that round plate, you will see the blade that feeds the water into the pack. There is another blade below this, for the water exiting the pack - you can see part of the drain system below the inlet hose in the first picture.

Break a toothpick in half, and use the sharp end to poke into the three holes in the upper blade. Again, be VERY careful working in there. You will probably feel the obstruction - dried coffee grounds - break free as you wiggle it around. Now close up the machine, plug it in, replace the water reservoir, and run just plain water into a glass, measuring cup, or light-colored cup. The machine should function normally, and you should see the debris that you removed flushed out into the container. If so, you're good to go - proceed to step () to replace the cover.

If, however, the machine still can not pump water, then you will need to either repeat the procedure, or remove the blade for cleaning.

Step 3: If at First You Don't Succeed..

This is actually an easy step, but please remember to keep you fingers away from the blades!

You're going to remove the blade assembly, which is the round plate you see behind the hoses. Remove the three screws, being careful to keep them and their washers together in a safe place. The plate is now held in place by the silicone parts you can see from the front. Is order to separate the plate from the inlet hose, you need to pull it towards the back of the machine a little, and slide your finger down to hold the hose back as you pull the plate further. Once it is released, grab the exit hose (the smaller one lower down) and now pull the plate straight back. It will release and the plate is free.

Look thru the hole from the back side (please don't poke your eye with the blade!!) This is what you should see, I'm betting you can't see thru it. Use the toothpick from the inlet side, and clean out the holes. When done, flush with water and you're ready to replace the plate.

It goes back in simply reversing the steps you took to remove it - It's hard to mess up as the pieces that the screws go into are also alignment pins for the plate. Align the plate so that those pins will go back into the holes, hold the lower hose and push the lower part sticking out of the plate into that hose, then push the main part into the inlet hose. Reinstall the screws with washers. It's worth mentioning that if you put those screws with the ones from the cover plate, they are not the same size. The ones used here are larger. At this point, test the machine with plain water again, and you should be set to reinstall the cover.

Step 4: Wrapping Up!

The cover has two "hooks" that slide over "pegs" on the coffee pack mechanism - I've highlighted one set in the first picture. The process is made difficult by the fact that the parts where the screws go have to slide "under" that frame. I can't offer much advice on how to do this as I've never been able to figure out a repeatable way to get the cover back on. You simply do the best you can to align those pegs with the hooks with the cover angled back a little. Once installed correctly, you can see the holes for the screws line up. You'll note the sides of this cover go around the handle sides. When installed correctly, there is a little bit of play before you put the screws on - the cover can be tilted back and forth a little. I've included a couple of shots of how the cover aligns with the handle sides so that you can use as a reference when reinstalling the cover.

Good luck, and please let me know if this helps you get your precious machine brewing again!

2 People Made This Project!

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103 Discussions

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kwchew

11 days ago

I follow the instructions and I it works again. The instructions is very easy to follow. The most difficult step is to remove the two plugs that hides the screws. I took the blade assembly apart and clean out the holes and there is a lot of coffee in the three tiny holes. I think there is a design problems with the blade assembly. After I remove all the coffee that accumulated in the tiny holes, the water can pass through. The blade is very sharp and you have to be very careful with it and not hurt yourself. When I put everything back, I just leave out the plugs that hide the screws. This way, if I need to do this again, I do not have to take the plugs out. Thanks a lot and you help me save money because I was about to buy another Keurig!

KWC

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JohnH803

9 months ago

Before you go prying at the plastic covers, a bit of hot glue on a nail or screw head pushed up against the exterior screw covers and then pulled got mine out easily.

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BobH166

10 months ago

I had my doubts, it just pumpwd three times and shut down with a few drops in the cup. So i cleaned everything i could get to. Nope so what to do? Google it! And i found your repair tips. The plugs were hard to get out and the screws were only slightly easier. I had to push the top up from the nottom to clear the plugs and screws. Pulled the cover off, probed the two knives holes, put the water tank back on, pluged it in and said i really dont think....... the brew light came on and two plain water cups followed with a perfectly brewed cup of coffee i was a very happy camper. Thank you so much for posting this, you are my hero.
Regards Bob.

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JacobK106

12 months ago

Thanks! This was very helpful! I found that when I had problems getting the cover reattached, I could line up the screw holes without the tabs, then gently close the Keurig without screwing it in. Once it's closed, if the bottom brewhead thing is removed, you can tighten the screws. When it is closed the tabs will retract and forced to line up and it'll be good to go.

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JeffM304

1 year ago

Thank you!! I purchased a K2V-Cup adapter through Amazon, which allows K cups to be used with the Vue. The K2V-Cup hadn't been molded properly (it is injection molded from plastic) and the exit hole into the bottom needle was covered with a skin of plastic from the faulty molding process (I had to drill out the skin to open the hole). I found this out AFTER trying it with a K cup in our Vue. The defective K2V-Cup stopped water flow, created a vacuum, and forced coffee grounds into the Vue's larger needle. I thought the pump had failed! Decided to Google, found your article, and fixed the issue! Now I can use the Vue again, and the K2V-Cup works like a charm. I still logged a complaint with the manufacturer through Amazon as I spent 3 hours dealing with this. But thank you!!

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TracyT56

1 year ago

Thanks so much!
So helpful and saved me from buying a new one!!!
Sooooo glad I googled it and found this before tossing it out.

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NinaD30

1 year ago

Wow, I thought my Vue coffee maker was DOA this morning. I figured my next step would be to buy a new machine. Then I found this solution, and it worked like a charm! AMAZING! THANK YOU!

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AlexandraB58

1 year ago

This was great im sick of these expensive machines breaking .. the steps were clear to follow and it worked we ran several cleaning cycles after Thank You

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GrecRI

1 year ago

Great instructions! I could access the blades on my model without even removing the cover. 3 min fix!

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1scubamike

1 year ago

Worked like a champ. The pump would cycle once or twice then quit. Much to my delight, after cleaning the knives, the pump cycled once, twice, and continued on perfectly until the cup was completely full! The lady at Keurig told my wife the unit had failed and needed replacing. Thankfully, our unit is back in action. Great tutorial! Much appreciated.

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AlainaD5

2 years ago

Thank you so much for posting this. I followed your instructions and it worked. And I am not a "fix it" kind of person at all and I was able to do it!

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Hulagirl44AlainaD5

Reply 2 years ago

I can't get the plugs out to get to the screws. How did you do it?

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AlainaD5

2 years ago

Thank you so much for posting this. I followed your instructions and it worked. And I am not a "fix it" kind of person at all and I was able to do it!

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gnomeone

2 years ago

Thank you. Your instructions help me get my Vue pumping again! I removed the cover as you showed and used an old tobacco pipe cleaning wire to dislodge the grounds from the punching pin. The pipe cleaner was easy to push into the pin with a long needle nose plyer. I was even able to see the clog through water hose move and break up!

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JuliaB53

2 years ago

I was about to trash my vue... I thought I'd Google and give it a shot! This was such an easy fix! Thank you sooo much! It's like new!!!! ?

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MarkB375

2 years ago

Thank you!

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RickS111

2 years ago

Thanks for the informative fix. It worked like a charm. Saved me from having to make a run to Starbucks.

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Pattycb

2 years ago

I was having problems with my keurig and found your answer! I don't have the vue, but just a normal keurig with the side reservoir. It sounded like the same problem, and it was! Mine was easier to fix since I did not have to take it apart, I just pulled out the piece that holds the pod and cleaned out the hollow blade at the bottom!

My husband thought we would have to buy a new one! Super easy fix! Thank you!!

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SawD3

2 years ago

Just a quick note to say thank you for your post. Had a problem with my v500 and Keurig was of no help. Found your post, followed the instructions, found it easier to remove the round plate, found the center needle completely blocked. Small pin, blast or air and it was good as new.

Reassembly was fun but did find that if I lined up the two tabs with the cover, made sure the wings were on the outside of the pod holder that it would snap into place with a little effort.

All in all a simple repair and the v500 is purring like a kitten.

Thank you for taking the time to post your instructions !