Easy Solution for a 56 Inch Altura Hampton Bay Remote Problem

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If your fan matches my model and your remote no longer controls the unit, you won't find the fix online. I'm here to save you some trouble.

Step 1: Symptom: Fan Doesn't Respond to Remote

Wife pointed out to me yesterday that the fan/light I installed 6 months ago would no longer function via remote. It is a Home Depot Altura 56" model. Figured out the fix after a few hours, maybe I can save someone else the hassle.

Step 2: Issue

Remote lights up when pressed, but fan doesn't respond. Confirmed fan getting proper voltage and wiring correct via full uninstallation.

Step 3: Suspicion

Online searching will convince you the receiver is bad and needs to be replaced. I'm too stubborn for that, plus reports of awful customer service sent me on the mission to avoid that call.

Step 4: Fix

There are no dip switches in the fan receiver (trust me, I looked everywhere) to align with the remote. This fan has a learning setting that pairs to the remote regardless of the dip switch settings.

To Re-Pair the remote, cut power to the fan. Once restored, within 20 seconds, press and hold the power button on the remote to complete the pairing process.

Step 5: Success

If successful, you will hear a clicking sound and the fan will now once again respond to the remote. Proceed to reattach all the fan blades, light bulbs, and curse Hampton Bay for putting you through this with no online documentation of this process outside an installation YouTube video. Thanks YouTube install guy for saving me a call to Hampton Bay for a replacement receiver!

I hope you get off easier than I did having fully uninstalled and dismantled this entire fan before finding this trick!!

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    8 Discussions

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    Nealisa

    8 weeks ago on Step 5

    Unfortunately my fan is on and it refuses to pair. All instructions say the fan must be off. Any suggestions?

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    ludionisNealisa

    Reply 8 weeks ago

    Try cutting the breaker that powers the fan for 30 seconds, then powering back on?

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    DebraK51

    5 months ago on Introduction

    We are so thankful for the original person who posted this “fix”! I’ve actually been working with Home Depot for 2 years, paid over $100 for electrician to re-check the wiring in our home with no answers. However we have frequent power outages & NO ONE has EVER suggested to re-“pair” the wireless remote by turning off the power - we did have to get a tall ladder & hold the remote as close to the ceiling as we could in order to “pair“ the wireless it. It works perfectly now!! Every Home Depot sales person should know about “pairing” a remote due to power outages as well as Hampton Bay representatives.

    1 reply
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    ludionisDebraK51

    Reply 5 months ago

    You are most welcome! Not going to say how long I spent working on my own fan before I figured this out, and mine is about 10' off the floor :/

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    PaulV190

    11 months ago

    I wish I'd come across this an hour ago... Thanks for this post, regardless! It still probably saved me another hour.

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    ludionisbwh13

    Reply 2 years ago

    Thanks! My hope is anyone else with this fan and issue will be able to find this 'able and save a lot of headache. I literally spent 4+ hours completely uninstalling and testing my fan last night unnecessarily. As it's mounted on an 8ft down rod and 10ft off the ground (vaulted ceilings), no easy task.

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    BeachsideHank

    2 years ago

    That is a good tip, here in my town we get frequent power loss, and when it restores it activates some of my wireless devices to an "on" state, something I find annoying.