Easy Solution for a 56 Inch Altura Hampton Bay Remote Problem

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Introduction: Easy Solution for a 56 Inch Altura Hampton Bay Remote Problem

If your fan matches my model and your remote no longer controls the unit, you won't find the fix online. I'm here to save you some trouble.

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Step 1: Symptom: Fan Doesn't Respond to Remote

Wife pointed out to me yesterday that the fan/light I installed 6 months ago would no longer function via remote. It is a Home Depot Altura 56" model. Figured out the fix after a few hours, maybe I can save someone else the hassle.

Step 2: Issue

Remote lights up when pressed, but fan doesn't respond. Confirmed fan getting proper voltage and wiring correct via full uninstallation.

Step 3: Suspicion

Online searching will convince you the receiver is bad and needs to be replaced. I'm too stubborn for that, plus reports of awful customer service sent me on the mission to avoid that call.

Step 4: Fix

There are no dip switches in the fan receiver (trust me, I looked everywhere) to align with the remote. This fan has a learning setting that pairs to the remote regardless of the dip switch settings.

To Re-Pair the remote, cut power to the fan. Once restored, within 20 seconds, press and hold the power button on the remote to complete the pairing process.

Step 5: Success

If successful, you will hear a clicking sound and the fan will now once again respond to the remote. Proceed to reattach all the fan blades, light bulbs, and curse Hampton Bay for putting you through this with no online documentation of this process outside an installation YouTube video. Thanks YouTube install guy for saving me a call to Hampton Bay for a replacement receiver!

I hope you get off easier than I did having fully uninstalled and dismantled this entire fan before finding this trick!!

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    21 Discussions

    1
    pkcoski
    pkcoski

    8 months ago on Introduction

    Thank you! Thank you! Thank you!
    My Altura 56 has a different remote where each fan speed button turns the fan on, so as you instructed I killed the power to the fan and removed the battery from the remote for 30 seconds then reinstalled battery and turned power to fan back on then pushed and held the "FAN OFF" button until it clicked on, after holding for only about 3 seconds.
    You saved me a lot of trouble.

    15685275726182503265705455117006.jpg
    0
    AustinBob
    AustinBob

    Reply 12 days ago

    This was my situation, with this remote. Your procedure above produced the same results for me. Thank you!

    0
    ludionis
    ludionis

    Reply 8 months ago

    That’s great!!

    0
    navtech2112
    navtech2112

    7 weeks ago on Introduction

    Hi, about two months ago my three fans starting changing speeds and directions on their own.
    Finally deduced that some neighbor was on the same frequency. What are the chances?
    I was almost resigned to buying 3 new receivers till I found this post.
    Awesome, 90 second fix!! Yay!
    Like the author, spent a lot of time in dis/re-assembly. Bottom line, THANKS because HD nor the manufacturer has relevant data.

    20200408_111643.jpg
    0
    icu4dz
    icu4dz

    Question 6 months ago

    I am experiencing this problem right now. Did you get a red light on the remote?

    Do you mean cut the power at the electrical box?

    0
    ludionis
    ludionis

    Answer 6 months ago

    My remote only has blue lights, but yes, will need to cut the power at the electrical box or switch if you have one.

    0
    icu4dz
    icu4dz

    Reply 6 months ago

    Thanks so much

    0
    mel.silva
    mel.silva

    Question 7 months ago on Step 2

    I found this while looking for instructions on this silly thing. I’m wondering if I can set the dip-switches to something different than the default and re-pair the fan? Our fan works with the remote, but random signals cause the fan to turn off, the light to comes on in the middle of the night and it just does random things.

    0
    ludionis
    ludionis

    Answer 7 months ago

    I took my fan apart and found no switches to configure, which lead me to find this solution. Best of luck in your search!

    0
    ruben.ca
    ruben.ca

    10 months ago on Step 5

    YOU Rule!
    I went through replacing the receiver and was about to replace the motor until I stumbled upon your post.
    Fan is all good now.
    Thank you for sharing your fix.

    0
    ludionis
    ludionis

    Reply 10 months ago

    You’re very welcome! They really should have that listed somewhere easy to find!!!

    0
    evagandri
    evagandri

    1 year ago on Introduction

    Thank you thank you thank you!!! for saving us so much time and hustle.

    0
    Nealisa
    Nealisa

    1 year ago on Step 5

    Unfortunately my fan is on and it refuses to pair. All instructions say the fan must be off. Any suggestions?

    0
    ludionis
    ludionis

    Reply 1 year ago

    Try cutting the breaker that powers the fan for 30 seconds, then powering back on?

    0
    DebraK51
    DebraK51

    1 year ago on Introduction

    We are so thankful for the original person who posted this “fix”! I’ve actually been working with Home Depot for 2 years, paid over $100 for electrician to re-check the wiring in our home with no answers. However we have frequent power outages & NO ONE has EVER suggested to re-“pair” the wireless remote by turning off the power - we did have to get a tall ladder & hold the remote as close to the ceiling as we could in order to “pair“ the wireless it. It works perfectly now!! Every Home Depot sales person should know about “pairing” a remote due to power outages as well as Hampton Bay representatives.

    0
    ludionis
    ludionis

    Reply 1 year ago

    You are most welcome! Not going to say how long I spent working on my own fan before I figured this out, and mine is about 10' off the floor :/

    0
    PaulV190
    PaulV190

    2 years ago

    I wish I'd come across this an hour ago... Thanks for this post, regardless! It still probably saved me another hour.

    0
    bwh13
    bwh13

    3 years ago

    Good sleuthing Citizen!

    0
    ludionis
    ludionis

    Reply 3 years ago

    Thanks! My hope is anyone else with this fan and issue will be able to find this 'able and save a lot of headache. I literally spent 4+ hours completely uninstalling and testing my fan last night unnecessarily. As it's mounted on an 8ft down rod and 10ft off the ground (vaulted ceilings), no easy task.