We are in the prosumer age. Customers are developing the skills to fix and upgrade products themselves. Why not aid them in the process by considering these two simple steps.
Step 1: Design You Product to Be 3D Printing Friendly
This can entail developing parts with flat bottoms and minimal over handling edges.
Step 2: Make All of the 3D Files Easily Accessible
Consider publishing 3D modelled of the sub-parts of your products.
Also provide an intuitive way for your customers to easily find the sub-part of your product.
See an example here Product Support Example
Participated in the
3D Printing Contest