Digita Media Enthusiast/Tech Support Specialist

Job description ABOUT PAI PAI is a community rich in culture and diversity, distinguished by its high level of job satisfaction. We believe that our team members are our most valuable assets, so we recognize and reward great performance. We believe in open communication and foster an environment of creativity, loyalty and respect both for employees and clients alike. THE BIG PICTURE Do you like to get into in-depth trouble-shooting that would revolve around TiVo, DVR, or multiple types of digital video media? Do you excel in communicating with people in both a technical and non-technical way? Are you known for thinking outside the box when it comes to creative trouble-shooting solutions? If so, there’s a strong possibility you’d fit in well with an exciting new project at PAI. As Team Leader, you’ll assist in providing first-and second-level customer support for the full line of video media software products for our newest client. You and your team will interface with customers via telephone and email to provide troubleshooting, patches and/or bug fixes, version upgrades and software use tips. Ensuring the highest level of customer satisfaction is key, and will be measured by providing quality issue resolution within the established response time intervals and service level standards. DESIRED EXPERIENCE/QUALIFICATIONS • Basic professional understanding of video standards such as NTSC and PAL, frames and fields, and frame rate and basic video signals such as composite, S-video, Component, SDI and DV. • Basic understanding of broadcast digital video formats and compression such as Standard Definition, High Definition, MPEG-2, GOP Structure, Program and Transport Stream, as well as popular internet streaming, and download and desktop media formats such as Windows Media, Real Networks, QuickTime, MPEG-l, MP3, MPEG-4, etc. • Understanding of audio channels, digital audio sample size sample rates. • Understanding of non-linear video editing concepts. • Familiarity or use of a content management system or digital asset repository THE EVERYDAY VIEW • Phone, Email, and Remote Desktop support to resolve client issues, • Lead a professional team in providing world class support to leading industry customers • Verify and escalate bug reports to Engineering for resolution • Document problems/resolutions for internal/external knowledge base articles. • Effectively communicate with customers, both written and orally, to manage expectations through the trouble-shooting and issue resolution process. WE’RE LOOKING FOR SOMEONE WITH: • Excellent trouble-shooting/problem solving skills with high attention to details and good follow-through. • Excellent written and oral communication skills. • Ability to install and configure Windows Operating Systems. • Basic hardware, software, operating system and device driver troubleshooting skills. • Basic understanding of MS SQL and/or Oracle server installation and configuration. • Basic Linux/Unix installation and administration skills. • Understanding of Windows File Systems, configuring IIS, JBOSS, Apache, File permissions and Disk management. • Ability to troubleshoot basic networking and connectivity issues including TCP/IP, DHCP and DNS. • Ability to effectively work with a variety of personalities and occasional stressful situations. • Ability to multi-task under time constraints. • Able to work Evening and Late Night shifts. • Experience providing support within a Network Operations Center environment, • Digital Media or related Software or Production Service or 2+ years Digital Media Encoding/Production Experience.  To apply: 142a+8972@c1.catchthebest.com http://pai.catchthebest.com/apply/142a/8972  Cindy Law HR Manager 858-495-3525

Posted by clawpaisd 8 years ago


How do you update followers?

I have an instructable with a quite a few views and followers. How can I send a message / update to followers? What will they receive? https://www.instructables.com/id/How-to-Make-a-Raspberry-Pi-Media-Panel-fka-Digita/ Also, how do I send a message / update to people following me directly? Thanks

Posted by andyjagoe 4 years ago


How to solve multiple maths operation using Digital roots

Hello all, I have a question. (560 / 32 )x (720 / 48 )= ? a) 262.5 b) 255 c)  263.5 d) 271.25 Is there any way to get correct answer using any shortcut or digital roots? I want to do it fast Thanks

Posted by abharti 7 years ago


Excellent instructable idea ~ Retro camera~ digital guts into different or handmade body

Don't know why this hasn't been done really or why this is hyper linking. Anyway, Please check out photos &  link for inspiration to get an idea of what i'm talking about. It's time to start making killer Retro cameras! Either make a new body or re-purpose a vintage camera http://blueantstudio.blogspot.com/2011/11/digital-lomography.html

Posted by Braxtone 6 years ago


Waist Level Finder peripheral for a compact digital camera - Street photography!

Posting to here and cross-posting to Photography! Hoping someone can help. I'll be traveling to Japan in a month, and I have a simple point and click digital camera. I was hoping to get some candid street shots as well as in the stores/etc but I've heard people get a little nervous when foreigners are running around photographing stuff. I was researching ways to be a little more inconspicuous with getting photographs and one of the ways I found was a waist level finder. Basically, you can take photographs from your waist, and there's a little screen that points upwards to let you see what you're shooting. http://en.wikipedia.org/wiki/Waist-level_finder Basically I was wondering if anyone had any ideas how to build one of these things that I could attach to a point and click camera? I imagine it'd be pretty ghetto, like cardboard and mirrors and tape haha. Any ideas would be much appreciated, thanks!

Posted by jsoh 6 years ago


Waist Level Finder peripheral for a compact digital camera - Street photography!

Posting to here and cross-posting to Burning Questions! Hoping someone can help. I'll be traveling to Japan in a month, and I have a simple point and click digital camera. I was hoping to get some candid street shots as well as in the stores/etc but I've heard people get a little nervous when foreigners are running around photographing stuff. I was researching ways to be a little more inconspicuous with getting photographs and one of the ways I found was a waist level finder. Basically, you can take photographs from your waist, and there's a little screen that points upwards to let you see what you're shooting. http://en.wikipedia.org/wiki/Waist-level_finder Basically I was wondering if anyone had any ideas how to build one of these things that I could attach to a point and click camera? I imagine it'd be pretty ghetto, like cardboard and mirrors and tape haha. Any ideas would be much appreciated, thanks!

Posted by jsoh 6 years ago