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Anyone have any WLAN/wi-fi (home) experience? Answered

I have spent 2 days trying to get a new Brother wireless printer, trying to get it to SEE my computer's wireless card.

I finally got it to find my network and connect to it.   I have set up the printer from the computer end, and it seems to see the computer. 

Now, all I need to do is "get it to print" something.

At one point, I thought I had gotten it, and the setup on the computer end sent a connection message to the printer.  BUT, the LAN reconfigured something and now everything changed again.   They seem to see each other but I can not send a print job to the printer....it errors out.

Any clues as to what I am missing....it can't be too complex and is probably obvious to someone that uses such daily.....I don't.

Any help would be appreciated.   Thanks ahead of time.

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Vyger

Best Answer 6 years ago

Make sure you don't have a firewall blocking the connection as by default many of them do. If it is Windows 7, the OS gets a little more aggressive in limiting network communications if your network is set to public or even work.
As the others have pointed out you may need to set the IP's to static numbers. When you first boot up a computer it asks the router for an IP number and so that number can change depending on what the router has connected and what number it wants to give the computer. With a static IP the computer tells the router what it's IP number is and the router accepts it if it withing the proper range. IP numbers are like phone numbers in that they tell everything on the network who you are and how to get ahold of you. If the numbers are always changing then things can get confused. If you set both the printer and computer to static numbers that are on the same network then they will always know who is who.

Second, and this should have been in the installation routine, the printer needs to be set up as a network printer and not a local printer. It should have a port that is a TCPIP port. If it is trying to print to a USB port it will never go through. The port should say that it is a network port and you should be able to check its configuration and it should have the printers IP number. You may need to delete the port and have it reinstall it again. When you install the network printer it should do a search of the network, locate the device (printer) and give it to you as an option to choose. If your computer cannot locate the printer on the network then it is either being blocked or it has an IP number that is in the wrong range. To make it simple, the first 3 sets of numbers have to be the same, only the last set of numbers is different and those should be anywhere from 2 to 200. One is usually the routers number (also called the gateway). 192.168.0.1 The third set of numbers can be anything, like 1 all the way to 200 but it is usually 0 or 1, and everything on that network has to have that same number, otherwise its on a different network as far as the router is concerned.
If you think you know the printers IP number (If it will print out a configuration page) you can type that in your browser window and the printer should let you get into its settings using the browser. If you can get to it using the browser then the IP's are probable correct and the problem with it printing lies in the port configuration.

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GoodhartVyger

Answer 6 years ago

Just made the attempt at finding the printer by means of the IP address....it could not find it. To make double sure, I pinged the address and it is unreachable.

Just for kicks and grins I looked into my device area on the computer and found TWO printers in there setup.  And guess what?   The second one was set up correctly (*sigh*  I have a headache)  All that effort for and I had it right already.   

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GoodhartVyger

Answer 6 years ago

Whew I wish I could print that out :-) Ok, well tomorrow is another day

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thegeeke

6 years ago

Speaking as someone with a CCNP, set the printer's IP address statically, then add printer through the printers options in Control Panel. Do a local TCP/IP port for the printer with the printer's IP address and it should work. Since the LAN will not reconfigure the static addresses, it shouldn't affect anything if it reassigns addresses later. :)

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colorexthegeeke

Answer 6 years ago

This is exactly what I would have said, had I been first. I would just have made it much more complicated and extensive :P

"Since the LAN will not reconfigure the static addresses, it shouldn't affect anything if it reassigns addresses later."

I've had issues with this problem before - using DHCP (dynamic IP) together with static IP's. You need to configure the router's DHCP pool to a range that doesn't overlap with the statically configured IP addresses.

The problem I mentioned is that when you turn off a computer with a static IP, and connect a new device or computer with auto IP config (DHCP), the router assigns the now available IP address - of the computer you turned off - to the one you just connected. Turn on the first computer and voilá - IP collision, none of the two can connect.

I like to talk about this, I put $900 into my CCNA Networking Course!

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thegeekecolorex

Answer 6 years ago

OK.......................... so we both think alike... I'm not sure how to take this... are you trying to complain and say that you know more than me? If so, I like to talk about this too... It's been awhile since I took my Cisco classes, and I didn't write down how much I spent on them, but I would assume it's more than $900 since I have my CCNP... Which I'm sure you know is Cisco Certified Network Professional... Not associate. (Which since you spent all that money, I would assume you actually went out and got the certification, so I'm guessing you have a Cisco Certified Network Associate... Not professional.)

And yes, when you assign a static address, best practice is to remove it from the pool. The problem is that many consumer routers will not let you do that manually... They do it automatically. The router stores the MAC address and IP address of all connected clients and checks DHCP addresses before assigning them.

You will find after you work in the real world for a little bit that complicated and extensive answers are not always best... In fact they rarely are. It will just confuse and aggravate your customer. Granted; when you are among friends, it makes you look cool. When you are among paying employers, they want answers they can understand... Not a break down of the differences between EIGRP and IS-IS. (Even though you need to know it)

After working in the real world long enough you will find that what you were taught in the Cisco material is many times wrong, but go ahead, make your own mistakes. ;)

I'm sorry if I took your comment the wrong way, but it does sound a little petty.

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colorexthegeeke

Answer 6 years ago

Sorry if I didn't express myself duely. I don't pretend I know more than you do!

I have had the problem I mentioned at the place I work - a gateway/router, a 12 port switch, 8 computers, two network printers, and two shared printers.

Problem is probably caused because the IP pool is not set correctly. This has to be done manually on the router model this network uses.

Again, I never intended to pretend to know more than anyone else. I'm just a young kid and I'm exited to share what I've learned. So sorry if I disrespected anyone.

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thegeekecolorex

Answer 6 years ago

OK, I'm sorry... I misunderstood your "tone of comment". It's pretty easy to do that online. ;)

And yes, normally when you are dealing with a manually configured DHCP pool you need to exclude static addresses, otherwise you will have problems, but that is mostly in business invironments. Even in my home network (which I have set up as an enterprise scale network just for fun, practice, and testing) I can't actually remove addresses from the DHCP pool by hand.

Don't get me wrong about the CCNA... It's a great certification, and you should be proud to have it, it's just that the way I read it sounded a bit arrogant (and I've been there and done that.) ;)

Sorry again! :)

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Goodhartthegeeke

Answer 6 years ago

Ok, another question if I may, then......The printer works now, but the printer is also a scanner and fax machine. I haven't poked around with the fax yet, but even though my WLAN communicates with the printer, the scanner portion has to then also be "set up" i.e. as in separately ?

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colorexGoodhart

Answer 6 years ago

I honestly have no idea. But it might just be a matter of installing the scanner driver, although I can't be sure about that.

It might also be that you need to connect through USB to scan. You have to be there to put in the paper anyway!

Thanks for the tips, thegeeke!

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thegeekecolorex

Answer 6 years ago

It depends on the printer. Many times it shares the scanner automatically, since it generally uses the "same" driver for printing and scanning (there are different drivers, but it appears as one when installing it). In my setup, I actually have a server acting as a print server for the two printers in my house (both of which are all in one) because of that it comes up with the scanner automatically as well, so there is probably a way to have one of your computers act like a server if necessarry.

If you tell me what system it is, I can give instructions on how to add it manually.

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Goodhartthegeeke

Answer 6 years ago

If you mean the Printer/scanner/fax machine? It's a Brother MFC-J430W
If you mean OS I am on Windows 7
If you mean the wireless router, it is D-link

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GoodhartGoodhart

Answer 6 years ago

PS: The error I get from the computer is that there is not connection to the scanner, but it does print, and the error I get on the scanner is: out of memory.

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thegeekeGoodhart

Answer 6 years ago

OK, First, click "Start" then "Devices and printers". Then find your printer, click it, and at the bottom look for "Category". See if it says "Printer; Scanner". If so, then the printer is set up correctly.

Also, I forgot to ask if you were using the software that Brother supplies you. You can download it here:
http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=mfcj430w_all

When you are trying to scan, are you doing it from their software? (I assume there is an option for it) Many times with all in one printers you will have to scan from the software provided since it interacts with the printer in a proprietary way for scanning that other imaging programs are not able to duplicate.

The out of memory error you are seeing is probably because the printer is storing the images you have scanned but have not sent to the computer yet. Follow the directions here:
http://welcome.solutions.brother.com/BSC/public/eu/eu_ot/en/faq/faq/000000/000300/000066/faq000366_016.html?reg=eu&c=eu_ot&lang=en&prod=mfcj430w_all&Cat=11

Let me know if that helps or if you need more help! :)

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Goodhartthegeeke

Answer 6 years ago

Ok, installed the drivers....now it works on my wife's limited profile, but no on mine.....I mean it DOES work, but the "import" window does not go away....I have to go into Task manager to end it. Fix one thing, and something else seems to go wonky

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thegeekeGoodhart

Answer 6 years ago

Try right clicking the program, going to the comparability tab, and seeing if "run as administrator" is checked. If it is, uncheck it, if it isn't, check it. Hopefully that will work the bugs out...

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thegeekethegeeke

Answer 6 years ago

Sorry... After right clicking, go to properties, then to compatability.

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Goodhartthegeeke

Answer 6 years ago

I am still not sure why is "stops" (it actually DOES the scan, but the window never closes, and I have to end it in Task Master)

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thegeekeGoodhart

Answer 6 years ago

Hmm... Did you check to see if there's an update available on the manufacture's website? If not, I would call them... It sounds like a problem with their software. :(

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Goodhartthegeeke

Answer 6 years ago

It's weird that it works on my wife's signon, and not my Admin sign on. Maybe I should try an uninstall and reinstall first as my many attempts at the initial install may have corrupted it.

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thegeekeGoodhart

Answer 6 years ago

True, but it does sound like a program instability problem. :)

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Goodhartthegeeke

Answer 6 years ago

My apologies for not getting to this sooner.....I have medical appointments Mon-Wed, before work, so its been a wee bit busy on my end..... I HAVE looked quickly however and in the settings of the printer, it only says printer, not printer/copier nor fax. I will get back you again when I make my next attempt at getting all this synchronized. PS: I DID try to load the drivers from the included CD back when I was first having troubles, and it didn't "finish". The next time I tried is said it was "already installed" *sigh* Anyway, I hope to get to this on Thurs. Thank you for all your help.

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Goodhartthegeeke

Answer 6 years ago

Hey .... I want to thank you for your efforts and advice. It will all be useful in the future also I am sure. I can not begin to express my appreciation for all your help. Thank you.

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thegeekeGoodhart

Answer 6 years ago

No problem! Hopefully you got it working.

Also, I noticed that you said your store wouldn't touch it without a $49 deal... I know that Office Max will set it up even if you didn't buy it from them. The kit with the extended warranty and setup is $50, so I think just the setup would be much less... I don't know off the top of my head. Just thought I would let you know in case you still didn't have it working. ;)

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Goodhartthegeeke

Answer 6 years ago

We bought the warrantee, so no, they said the kit alone would be $49

Anyways, yes funny thing is, I would have had it working yesterday had I just rechecked the Device queue. Sure the printer could "see" the WLAN  and vice versa, but since there were TWO of the same printer devices in the queue, the one working and the first one NOT, of course I was trying to print to the wrong one. *sigh*

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mpilchfamily

6 years ago

I'll ask the simple question.

Have you installed the printer drivers on your PC?

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Goodhartmpilchfamily

Answer 6 years ago

Hey all .... I want to thank you for your efforts and advice. It will all be useful in the future also I am sure. I can not begin to express my appreciation for all your help. Thank you.

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Goodhartmpilchfamily

Answer 6 years ago

I have tried, it halts after a certain point....I haven't tried lately.

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colorex

6 years ago

Assuming the router has a local IP pool for DHCP - can you configure the printer to have a fixed IP address?

Setup the computer directly with the printer's IP address.

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Goodhartcolorex

Answer 6 years ago

Since my computer accesses the internet through the router, will that change my ability to get online, or do I have to then change something else?

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colorexGoodhart

Answer 6 years ago

The modems/routers I have worked with all use NAT - network address translation. This means that you get a public IP address, say 186.164.53.126 - but inside your house you have not only one IP address, but a whole range - this means from 192.168.1.2 to 192.168.255.254

A quick way to check this (on Windows) is to press Win + R and type ipconfig and press Enter.

If your IP address starts with 192.168 then I can help you.

If the command window goes fullscreen type exit and press enter.

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Goodhartcolorex

Answer 6 years ago

Hey all .... I want to thank you for your efforts and advice. It will all be useful in the future also I am sure. I can not begin to express my appreciation for all your help. Thank you.

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Goodhartcolorex

Answer 6 years ago

Ok, yes, other then a lot of "media not connected" I also got an IP 192.168 ~

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iceng

6 years ago

My #1 daughter bought one of those  brainy airless HP printers and then
engaged a store nerd who spent 2 hrs to hook it up and succeeded.

A

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Goodharticeng

Answer 6 years ago

Our store wouldn't touch it or give any advice without buying a $49 package plus software so they could work on it remotely. We declined.