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As the tests did not fix the problem I was encountering, where do I go from here? Answered

Any help is appreciated, thanks.

Here are some of the finer details regarding the problem: {pasted from an email I sent to customer relations}

"From what I can tell, the AC adaptor (charger) works fine since it is able to charge the lithium-ion battery that the laptop came with and the orange light at the front of the laptop indicates that the adaptor is plugged in and is charging). However, recently whenever I unplugged the AC adaptor, I received a notice when I clicked on the battery meter icon on the desktop. It says: "Consider replacing your battery. There is a problem with your battery, so your computer might shut down suddenly." There is also a red cross that appears over the battery icon. Despite what the notification says, it appears that the problem may be more complex than that.

Today, I noticed that despite the AC adaptor not being plugged in and the battery meter reading "0%", the laptop did not shut down or hibernate - it remained working. Other times, the battery meter will warn me that there is little charge left and shuts down (sometimes only after 15 minutes). Before I received the notification of "Consider replacing your battery", the laptop battery would last at least 1½ hours without having the AC plugged in. I have also had this laptop less than a year and taken good care of the battery, allowing it to discharge every so often then recharging it after. It makes little sense that the battery now lasts 15 minutes or less.

Since the battery meter was apparently at 0% and did not shut down this evening, I suspect that the problem may have something to do with the Microsoft ACPI-Compliant Control Method Battery or at least the device that reads the battery charge. From my observations, it seems to be misjudging the % of charge and therefore sometimes shuts down prematurely, even though there is more charge remaining than estimated.

I have been following some of the Dell support forums (online) and other computer help forums and this ‘battery/battery reading' issue seems to be something a number of other laptop users have/are experiencing, especially when a user installs a Windows 7 operating system on a laptop that was bought with a preinstalled Windows XP operating system. I would like to emphasise that this laptop came with a preinstalled Windows 7 operating system and I have not changed operating systems at any time.

I have also read that users with this problem, in some cases attempted to fix the notification of "Consider replacing your battery" by following the notifications advice and buying a new battery fitted to their exact laptop model but I will not be happy if it fails in such a short period of time.Although I found a very cheap price website http://www.batterieschargeur.fr/dell-xps-m1710.html Price just need:49.46€


I would back up all your files, software etc on a different device, such as an external hard drive, delete them from your laptop's hard drive, then send the whole thing back to Dell to be fixed under warranty, rather than wasting your money on a fake and possibly dangerous battery or charger from a website that nobody has ever heard of.

Agreed. If its not under warranty, check to make sure you all the firmware updates. One long shot. There is a chip in the battery that helps control charging. There was a generation of batteries where the chip would get bad data on the charge level. Charging up fully, using it (unplugged) until it was empty, and charging it fully before using would (sometimes) fix this.

Or it's a bad battery something else. If possible work with customer support and stick with the manufacturers parts.