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Cannot download pdf Answered

Hello I paid for a 2 year membership and most of the features have worked. There is no ads etc.
The issue is when I try to download the pdf file to save for offline use it tells me that I need a Pro Membership.

Discussions

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LaurenceM18

2 years ago

I've been a member for many years, I was able to download pdf no problem, all of a sudden I can't, whats goig on

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T3

2 years ago

Said day to day.

I have been paying my dues like clockwork from Apr 7, 2013, now you want how much? "premium" looks like no more pro. That is a shame all I needed was the PDFs. I don't use any other stuff. Hell, I may only stop by one time in three months. Times are a change'n . I am going to look at my bank statements and see if yall have taken payments out. Then I will see about staying or going.

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GabrielaH7

2 years ago

Hello , I paid for three months , I made it through paypal , initially put me on the user account that was pro ,
when I gave out told me it was no longer pro .
Thank you

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KitemanGabrielaH7

Reply 2 years ago

Send an email to service@instructables.com, including a a much information as you can.

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tomatoskins

2 years ago

If you can send an email to service@instructables.com with answers to the following questions someone will be able to help you:


  • What is the first and last name on the card used for the transaction?
  • What was the date of the transaction?
  • What is your instructables username?
  • What is the Transaction ID

Troy (tomatoskins)

-Your friendly neighborhood instructables staff

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FurbeeM

2 years ago

Thankyou for your help the problem has now been fixed.