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Cannot publish collection - "Ooops! Something went wrong" Answered

When I try to publish a collection, I get the following error message.

"Oops!  Something went wrong."

Is there a known solution to this problem?

Discussions

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galen

3 years ago

Here is a workaround for this problem. It is not a solution but it does give us a way to get collections published.

Create a collection and add 5 items to it. At that point try publishing it. If you can publish it then you can add items from your unpublished collections to it.

It is a pain to do when you have 30 unpublished collections, like I do, but at least this way we can get a collection published.

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galen

3 years ago

Same problem. Can't publish collections. I have 30 unpublished. I would like to get my Halloween one up this year.

Here is my original post about it.

www.instructables.com/community/Cant-publish-a-collection/

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mortenlc

3 years ago

ANy news on this issue?

Unpublished collections are kinda hard to use....

It strikes med as odd, that when the collection isn't published, i can't even click on the instructables. i can only see the picture. Only when I edit the collection, can I enter the instructables... strange...

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RohanP1

3 years ago

I have similar issue. I cannot edit published collection and getting the exact same error! Below are my details -

OS X 10.8.5

Chrome Version 42.0.2311.90 m

Extensions - I tried using enabled ext as well as disabled, but same problem!

Also tried on: Safari - Version 6.2.5 (8537.85.14.17)

I'm in the Central timezone and I have also tried several times over the past few weeks during different daytimes

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tinyweaselRohanP1

Reply 3 years ago

This is happening me too. With Chrome, Safari, and on an Acer and a Samsung. No time to find specific versions but this is obviously a cross-platform issue, and it's super annoying that the developers are not dealing with this, and no one is answering these queries. I posted about this months ago with no reply too.

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Moemtinyweasel

Reply 3 years ago

Ayup. I cannot edit our team's Collection for the Makerspace contest. I'm on Firefox on Win7, hardly exotic.

So I email the team to add them for me, and apparently they can do that. Fixing the bug so I can do it myself seems more efficient to me, but what do I know?

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KitemanMoem

Reply 3 years ago

I just tried to edit one of my collections, removing a couple of projects as a test.

When I hit "save", the "saving" icon appeared for a few moment, then I got the "Oops" message.

However, when I went back a few pages to the original collection, the changes I had made had happened.

Do you find the same thing?

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KitemanKiteman

Reply 3 years ago

And I just edited another, ad encountered no problems.

It looks like this is an intermittent fault, and I am told that they are the hardest to fix.

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MoemKiteman

Reply 3 years ago

Yes, you may very well be right. I think I have this problem on the Hack42 account and not on my own.

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MoemKiteman

Reply 3 years ago

No, I get an error message straight away and my changes aren't applied.

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Kiteman

3 years ago

The development team can help more if you include extra details:

Operating system (and version)

Browser (version, and add-ons)

Some bugs are also time-dependent, so if you could include the time of day/time zone it happened, that might help (HQ runs to PST).

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alcurbKiteman

Reply 3 years ago

Hi Kiteman,

What is the likelihood of getting the attention of Instructables programmers on this issue? (Please see my latest posting in this thread) I had addressed the issue before with them but all they did was put a bandaid on my similar specific issue rather than addressing the underlying problem. I've been a long-time member and this never happened before.

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Kitemanalcurb

Reply 3 years ago

The easiest thing to do is to email service@instructables.com, and put FAO Development Team in the subject line.

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alcurbKiteman

Reply 3 years ago

Thanks Kiteman, I sent them a message.

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gregorylouieKiteman

Reply 3 years ago

Hi Kiteman,

Thanks for the quick reply.

Operating system (and version): Windows 8.1 Pro

Browser (version, and add-ons)

Chrome Version 42.0.2311.90 m
Extensions - I first disabled all extensions then exited Chrome and restarted it to ensure that no extensions were running.

IE version 11.0.18
Add-ons: Silverlight, Shockwave, OneNote

Some bugs are also time-dependent, so if you could include the time of day/time zone it happened, that might help (HQ runs to PST).

I'm in the EDT timezone. I have tried several times over the past month - sometimes in the morning, sometimes in the afternoon.

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alcurb

3 years ago

This might be helpful. See attached image. The image shows two tries. In both instances it reported the 500 server error but the stuff underneath seems different. I don't know what they mean.

And Yes, I did tried with extensions disabled, cleared cache and history in my browser. The issue seems to be on the server side. I even tried this on IE.

oops_I_can't_publish.jpg
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alcurb

3 years ago

Hey Instructables bug exterminator, have you taken a deeper look at this bug we reported? Bug's been around for a long while.

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alcurb

3 years ago

I have the same problem. I can publish a small collection but not a larger one without getting the same error message and spinning it's busy wheel for eternity. This has been an ongoing frustrating problem.

Draft collection that I'm trying to publish: "SciFun - Make Mad Scientist's Gadgets"

Browser: Chrome Version 42.0.2311.152 m

When: 13:45 Pacific May 19, 2015

System: Window 7 Pro