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Can't add a step: "parsererror Syntax error: JSON.parse: unexpected end of data." Answered

Howdy!

     When I try to "add a step" to an Instructable, I get the following error message: 

          parsererror 
          Syntax error:  JSON.parse:  unexpected end of data

     (I've included a screen capture below.)

     I'm trying to add steps to the following Instructable:  behold

     I'm using a Windows PC (Windows 7) and Firefox 25.0. 

     Is there something I can do to remedy this?

Many thanks for any assistance you can provide!

- ChrisMentrek

Discussions

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mikeasaurus

4 years ago

Thanks for letting us know. This is a known and very serious bug that we are actively trying to fix.

Please try using the old editor until we can solve the problems with the new editor. If you are still experiencing trouble you can email us at service@instructables.com.

Here's another topic with the same information I've just provided: https://www.instructables.com/community/Write-Up-Deleted/

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Fairgoods

4 years ago

we too are experiencing this error, is this happening for everyone? is there a resolution to this issue yet?

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Penolopy Bulnick

4 years ago

I had this happen as well What happens if you use the New Editor? Do you get the same error?

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KitemanPenolopy Bulnick

Reply 4 years ago

See also: https://www.instructables.com/community/Syntax-error-when-trying-to-add-a-new-step/

(They had success with the new editor.)

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Penolopy BulnickKiteman

Reply 4 years ago

Yeah I ran into the same problem with the old editor and have passed along the issue to be looked at.