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HP Scanjet 2200c -- how can I make it work on my new computer? Answered

This  is an older scanner, but there was nothing wrong with it when my old computer broke down, and I used it a lot.  HP does not provide updates for older scanners. I have heard that it can be updated without HP's help, but I'm not that experienced. I have installed the scanner program--still have the program CD-- but when I try to use it, it tells me that the scanner is being
accessed by another program.  It also tells me that it has stopped working. When I view problems details, it gives me this:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    hppsapp.exe
  Application Version:
  Application Timestamp:    3b604f42
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.0.6002.18005
  Fault Module Timestamp:    49e03821
  Exception Code:    80000003
  Exception Offset:    00048b2e
  OS Version:    6.0.6002.
  Locale ID:    1033
  Additional Information 1:    bfef
  Additional Information 2:    e8adce1c2b9e7be834b4063ac3c53863
  Additional Information 3:    bfef
  Additional Information 4:    e8adce1c2b9e7be834b4063ac3c53863

And of course I don't know what all that means.



8 years ago

Try: 1. go to device manager 2. uninstall the scanner 3. select scan for hardware changes 4. let the computer reinstall detected device using default settings and generic drivers. Also make sure the old scanner program is not running in the background or automatically loading on start-up. 1. go to "run" 2. type: "msconfig" enter you will be able to see what programs load automatically at start-up and choose which ones you want. 3. Reboot Try accessing your scanner with a newer editing program on your computer. Depending on how old the scanner program is, it may not work well with your new system and need to be uninstalled. You probably have software already loaded that will work with your scanner using generic drivers.


8 years ago

Does it have drivers for your OS?