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Harware stores 80 Vs 30,000 Answered

Just out of interest... I was pondering as to whether the dimise of small chain harware stores is a world wide phenominum or is just an Australian trend... I am lucky enough to have started with my company, back when it was the type of store you could dash into and see Bob from electrical, that had that 1w LeD you were looking for, that never sells, just Bob has some stashed away just for special customers like yourself... Or Dave in plumbing that knows exactly what PSI rated pipe you need for the job..... Or even Tim in tools is still holding that $400 impact drill he ordered in just 'cause you said you wanted to check it out(even though he is not supposed to) Unfortunatley we have been taken over by a multi-million dollar company and things have changed.... Most of the old employees were sacked.... But some made it though... I have taking it apon myself to resurect the fallen company, one person at a time.... So far 5 of us remain (quality employees that LOVE our customers) I now am a manager and have trained over 15 employees. (these team members at times get VERY protective of their departments, which makes me wonder if I instilled a 'lil bit to much of myself in them) Those 15 have trained atleast 5 employees each... So far that's 80 employees... Hopefully this spontaniously continues... I might add, these employees act vastley different from the generic 16yr old kid, the new business employs, who doesn't care if a customers get's stuffed around for hours on end.... 80 vs 30,000 It's seems to be working as I have had MANY complements as to the QUALITY of service provided to customers, by these employees. In the mean time until we take control (I already have 90% of my staff converted to the dark side at my store ;p) It's off to go hide some LeD's, Switch's, Fitting's, Drill's etc down inside our racking so "other" managers don't find out and squeel to head office... Anyway's, is there any Bob's or Dave's left at your local hardware store that you can call on, for all those weird and wonderful things we needs to make all our Instructable dreams come true???

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