Hotmail formatting problem - a question from my mother. Answered
My mother uses Hotmail (Windows, IE), and is having an issue with formatting.
Whilst typing an email, the formatting buttons (bold, underline etc) do not all work. They are visible, and if you hover the cursor over them they will tell you what they should do, but nothing actually happens.
Worse (for her), the emoticon button isn't working either. Click on it, and the selection of emoticons appears, but none will work.
Does anybody have a fix that can be described over the phone to a woman near the end of her seventh decade, who refers to the cursor as "the blinky thing", and who has to keep the instructions for cutting and pasting written down beside her computer?