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How to Submit Bug Reports Answered

Hey everyone,

You may find that things around here aren't always perfect, but we want to always be improving. Here are some tips when you find something wrong so we can find the problem and get a fix ASAP!

Bug reports can be submitted here: https://www.instructables.com/community?categoryGroup=help&category=bugs

For your bugs reports it's extremely helpful to include the following:

1. What Operating system the device you are using, if its a computer, that would be linux, windows or mac (or freebsd etc) for mobile it would be android, iOS, windows mobile. Please also include the version number.

2. Browser information including version number, if you're using the mobile app include app version number.

3. Include what project or url you were looking at when the error occurred

4. Screen shots of what happened if available.

5. steps to reproduce, this will be one of the most important pieces of information as it will enable us to do the same thing and find a fix.

With those 5 pieces of information we can better determine where your problem is and how we can fix it.

Thanks for using instructables.com!

Discussions

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tcoast772

5 years ago

Trying to buy a quarterly membership when I click the button it doesn't work.

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leonidkleonidk

Reply 5 years ago

Windows 7 Ultimate 32bit, 32Gb RAM
Google Chrome Version 24.0.1312.56

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leonidkleonidk

Reply 5 years ago

mistake
Windows 7 Ultimate 32bit, 4Gb RAM
Google Chrome Version 24.0.1312.56

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liquidhandwash

5 years ago

I ve got an odd bug the sceen looks like this, macbook pro OSX 10.6 running firefox. 3.6.10 mozzila 5 there where several kids at school whose screen look like this, but mine was fine. (firefox 8.0.1) They are not members and it didnt matter if they viewed one step or click on see all steps.
I will get them to update firefox but it probably something you should know about.

Screen shot 2013-02-01 at 2.21.57 PM.png
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lemonie

5 years ago

I was interested to read "better determine where your problem is". Was this well thought out or did you mean to say our instead?

L

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kelseymhlemonie

Reply 5 years ago

It's the user who is having the problem, so the problem belongs to them :-) It's (possibly) Instructables which has a bug, but the user can't specify what the bug actually is, except under special circumstances (e.g., I was able to find the bug causing the "magic floating N" by looking at the page source).

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lemoniekelseymh

Reply 5 years ago

I prefer shared responsibilities, because if users have a problems with the site then the site has a problem with whom it is dependent on.

L

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caitlinsdadlemonie

Reply 5 years ago

Maybe ibles HQ has adopted the use of the "Royal We".