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How to get files off a broken MP3 player? Answered

hi again instructables!

i have a mp3 player that can no longer turn on and want to get four songs off it? when i plug it into the computer (i've tried several USB cables) it recharges, and the computer does not recognize that it is plugged in, meaning i cannot access the files to copy them

i usually save several files of my song collection (711 songs) but as the songs originally came on the MP3 player and i didn't expect to need to replace it anytime soon (as it had a special warranty to be repaired or replaced) i don't have copies of these songs
is there anyway i can get the songs off the player or do i just have to find them elsewhere?

i doubt this information will be any help but its a Phillips Go-Gear RaGa mp3 player



Might be a long shot.... but plug your mp3 player to your computer. Go to your "Device Manager" and see if your player shows up under "portable devices". If it does, then "uninstall" it from the hardware list and (when its done), unplug the mp3 from your computer and then plug it back in. Windows should then search out the drivers (online), and reinstall them for you. If that works, you should be able to access your player.

If that doesn't work, then I imagine you've got more problems with the mp3 player, in which case, you should contact Phillips about their "special warranty" and get it fixed.

This might just be a tough lesson on why you should keep backups of things you can't (or would rather not) replace.

Let me know what happens. ;)

well i tried my PC but it couldn't "find" it
BUT when i came and plugged it into this computer..it just connected!! :D
after some searching i found my songs and have now copied them
thank you canucksgirl :D

I'm glad you got it working somewhere. What that tells me is that your PC is missing the necessary drivers to connect to your mp3. The drivers may have become corrupt or otherwise don't work. Without a proper connection to the internet, it's going to be difficult to correct the problem. If you can get the drivers onto a USB with another computer, you might be able to update the PC that way; but that's not your ideal method. Chances are, the PC is also missing other updates (if its blocking full internet access).

ok great thanks canucksgirl

unfortunately the common warranties in this country exclude damage made by the owner of the device but rather technical difficulties

ok thanks i will :D

Ah! I see... ;-)

You might also want to check out Phillips support page. Just pick the specific mp3 player that you have. They have manuals, FAQ's, a troubleshooting page, as well as Live Chat and other customer support. (I would also read the service/warranty. You don't have to say you "mis-used" or "abused" the player... Just say it "stopped working"). ;-)

thanks canucksgirl but unfortunately the only access to internet have is our DE computer that blocks anything non-educational!
except it seems, instructables :D

ok so when I try to turn on my MP3 Player (Eclipse) I doesn't turn on. I charged it last night for the first time since like last summer or something, and it started to work, but it wouldn't show anything on the screen. The screen looks like it is cracked on the inside so there is a big black thing that covers almost the whole screen. But last night it turned on and I clicked the middle button 2 or 3 times and the music started to play perfectly, but all the screen shows is the black thing and a white screen behind it. Its supposed to show the menu screen. All I want to do though is transfer the pics from my MP3 Player to my laptop. (Here is a pic of what kind of MP3 Player I have.)