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Internal Server Error Uploading Images Answered

Upon completion of upload of image in new instructable I receive an Internal Server Error message.  Image does not upload.  I would show a screenshot of the error, but uploads will not work on this form either.

HELP!

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seamster

1 year ago

Hi DiyWaterDog and others,

Thanks for reporting this!

Our site dev team reports that they found what was causing this bug and fixed it. If it continues to be a problem for anyone, please respond with details and they will dig back in. But image uploads should be working again like normal! :)

Sam (seamster)

Community Manager

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Downunder35mseamster

Reply 1 year ago

Cool, that was a quick fix!
Please make sure the code monkey get some extra bananas for their good work!

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SWhiteford

1 year ago

I am also having the same problem. I have restarted the browser and nothing different.

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SWhitefordSWhiteford

Reply 1 year ago

So after restarting my computer twice and clearing my Chrome cache as well and with no change, I went onto the net and found something that helped. I have no idea why (because I have done it the "old" way for all my photos), BUT:

I opened the folder with the photo files in it and then selected the photos I wanted to upload I then dragged the photos directly from my file folder to the "Click to add photos" part of the Instructable Editor page. The typical "Upload Files and Photos" screen popped up with all my photos ready for upload. I clicked on upload and it worked.
I didn't use the Browse.... button (as I have always done before), I just dragged and dropped.
Hope this helps you!

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DiyWaterDog

1 year ago

FYI... using Windows PC and Chrome browser. This is software I have used for all my Instructables with no problems in past.

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Downunder35mDiyWaterDog

Reply 1 year ago

Did you try to clear your browser cache?
Sometimes DNS addresses change and Chrome loves to keep the old entries for a bit longer than required.
I checked here with Win7 and Chrome and all works fine on my end (for once LOL ).

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Not_TashaDownunder35m

Reply 1 year ago

Just cleared my cashe and restarted, problem is still happening

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Not_Tasha

1 year ago

I'm having the same problem

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Yonatan24

1 year ago

Had the same issue a year ago - same device and browser.

I think I fixed it with a simple restart.