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Login troubles Answered

Running Win7 64 ultimate, using FF in the latest version.
I noticed that the login information somethine seem to get lost.
When trying to reply I get messages stating I need to be logged in to do this.
Trying to check my inbox ends in a loop where the page tries to find content.
Manually logging out and then logging back in fixes this.

Discussions

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randofo

11 days ago

It should be fixed now. It would be best to log out and back in one more time. After that, if you continue to have troubles, let me know.

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Downunder35mrandofo

Reply 10 days ago

Almost there ;)
It seems the login info now stays if you don't log out or close the browser.
Even survives hibernation.
Still the reply is a bit messed up.
A reply, using the button next to comment works fine.
The direct reply function right under the topic still fails sometimes.

"Post comment" is visible in slight grey color if it works, without that text it is impossible to enter text.
Clicking on the orange "Post" button however still causes an error message that no text was entered.
Reloading the page won't work, same for loggin out and in again.
What works, sometimes after a few tries, is to open the topic again from the community pages.
If the problem was a lost login info for some parts of the site than I guess it still goes into the digital nirvane sometimes for the direct reply function.

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Downunder35mrandofo

Reply 11 days ago

Ok, logged out and then logged in again.
The reply button seems to work but if it starts to play up again I will let you know.
Otherwise assume it is fine now.

On a sidenote: I would have been better to have the functions that require a login not visible.
Seeing a reply button indicates I am logged in and no related error (at the beginning at least) was confusing to say the least.
But it is great to see some feedback about fixes now!
Nakes the tracking much easier and also provides a higher level of confidence here :)

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Downunder35m

15 days ago

The reply boutton is not working again...
Just noticed that for topics and questions something is messed up on top of this.
It shows "no replies yet" even for things with a lot of replies.

As for the reply buttons and functions not working:
I noticed reloading a page might help after 15 odd attempts but calling it again from the main community page and the buttons and reply functions work most of the time.
Sometimes I get the feeling it has to do with the analytics stuff because if they struggle to finnish then the reply never works.
And after that a reload won't help much either.
Like some info is lost along the way that the site requires to indicate all is loaded and ready to go.

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randofoDownunder35m

Reply 15 days ago

Yes. Basically. The short story of what is happening is that after being logged in for a long (indeterminate) amount of time, parts of the site stop recognizing that you are logged in.

The temporary solution to these problems is to sign out and then sign back in.

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Downunder35mrandofo

Reply 15 days ago

Parts.... !
That explains why it looked like the site is unable to load half of my profile when I checked my login status.
Bit confusing if you are showing up as logged in without any access working.
The "workaround" I tried before I posted all this as it was required to get going LOL
Could the login problem also be related to the do not track options in the browser?
AFAIK know this makes certain why of keping a dormant login alive quite hard.

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randofo

15 days ago

We identified the cause of this last night and we're hoping to have a fix in place soon. Please keep in mind that this bug is also driving staff crazy and we are all anxiously waiting for this to get resolved! :)

(see attached)

Screen Shot 2019-01-31 at 2.34.05 PM.png
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Jack A Lopez

15 days ago

have noticed the same thing. That is to say, after what *seems like* approximately five minutes of idle time, Instructables will have completely forgotten about me being logged in.

However I am able to post stuff (without seeing the "You need to be logged in to do that." message), if I simply log out, and THEN clear my browsers cache, and THEN log back in.

By the way, I am using an older version of Firefox, 51.0.1, under crusty old Ubuntu 12.04.5 LTS, which in turn runs on a desktop that's really neato, 'cause the kind of chip I got in there is a Dorito(tm)! ;-P