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My free pro membership it is not active. Answered

Hi. I do not know if it is a bug or not but I was supposed to be gifted with a free membership during three months, but when I try to download the pdf of a project it just pop up the window sayiong to upgrade.

Windows 7

https://www.instructables.com/id/Awesome-Star-Card-Gift/

I have tried with one of mines but I do not want to make spam.

Firefox 42.0.2
Chrome Versión 53.0.2785.101 m (64-bit)

Regards.

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tomatoskins

2 years ago

Looking at your account, it looks like you just need to redeem the gift codes that were sent to you. If you visit your You page: https://www.instructables.com/you you will see a tab that says "Premium Membership". Click on that tab. You will see a list of Unredeemed Memberships. Copy one of the gift codes and click the Redeem Gift link underneath it. Ignoring the boxes on the right, enter your code in the box on the left and click Submit! After that you will have full access to all Premium Membership features. You can redeem multiple codes one after the other to ensure that your Premium Membership doesn't lapse in the future.

If that doesn't work for you, please contact our support team at service at instructables dot com.

Troy (tomatoskins)

Community Manager

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SalvadorM10tomatoskins

Reply 2 years ago

Hi there. You do not make it easy huh?! I did not see it until rea your message. Thanks.

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tomatoskinsSalvadorM10

Reply 2 years ago

It should work from the link sent to your email, but if you have lost the email or aren't logged in when you click on that link, it doesn't work.