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Posting go into the digital nirvana - AGAIN Answered

I just finnished a lenghy reply, hit the "Make Comment" button and after a short wait my posting was gone, just totally gone!
Going back in the browser did not bring it back either.
To make things worse I could not write this complaint in Firefox as it is impossible to select the categories, so instead I had to fire up Chrome to make this posting.

This exact behaviour of posting going lost during the sending period happend before and was supposed to be fixed.
Yes, I did the usual troubleshooting of browser cache, history, dns and so on - but that is of no use anyway one you lost a posting.
I don't know about others but I am starting to get sick and tired of bugs making the proper use of this website impossible.
Am also sick and tired of being forced to create my postings and Ibles in an external editor just because Instructables collects more bugs than users at some stages.

Said it before and say it again: If you can't fix the damn Autodesk software properly just just a forum software that is proven to work properly!
Getting far too frustrating here :(

Discussions

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gmoon

3 years ago

In my personal experience, this happens most often when there's a time lag between starting the comment and posting it. If you post within 3-4 minutes there's less likelihood of losing it.

BTW, today three Instructables pages have become "Unresponsive" in Chrome, which is a totally new thing. Seems to happen when clicking on links...

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Toga_Dangmoon

Reply 3 years ago

I agree about the lag thing. It is a good habit to compose in a word processor, then paste into the post. Makes it quick.

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Downunder35mToga_Dan

Reply 3 years ago

Still totally against the purpose of a working forum editor ;)
We would not need all the workarounds if things would work as planned.

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Downunder35mgmoon

Reply 3 years ago

Timing issues for sure, had to reload this page three times before the Reply button actually did open the text window.
But for about the first 10 seconds every character I typed disappeared.
And it should not matter how long it takes to finnish a posting - within reasonable time of course.
And for sure I can not finnish several lines of text within a few seconds.
Not having any correction options means you actually have to check before hitting the comment button.

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gmoonDownunder35m

Reply 3 years ago

Chrome has given me the "unresponsive" notice twice more since I posted this...I think there's a new bug on the horizon...

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gmoongmoon

Reply 3 years ago

Chrome has given me the "unresponsive" notice twice more since I posted this...I think there's a new bug on the horizon...

Three days later and I'm not seeing this behavior anymore; maybe it was just a temporary side-effect of some code updates.

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Downunder35mgmoon

Reply 3 years ago

Timing issues for sure, had to reload this page three times before the Reply button actually did open the text window.
But for about the first 10 seconds every character I typed disappeared.
And it should not matter how long it takes to finnish a posting - within reasonable time of course.
And for sure I can not finnish several lines of text within a few seconds.
Not having any correction options means you actually have to check before hitting the comment button.

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KitemanDownunder35m

Reply 3 years ago

@Gmoon / DU35m - best to make these comments as replies to mmmelroy, then they turn up in his notifications - as it is, the only one to get notified of your comments are, er, you two.

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Downunder35mKiteman

Reply 3 years ago

So you are saying the notifications work on your end? LOL

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KitemanDownunder35m

Reply 3 years ago

No, I just saw the thread had been active and checked it (something I doubt HQ staff do).

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Kitemanseamster

Reply 3 years ago

Oh kay.... something I doubt many HQ staff do...

(Braces for more sarcastic coughs)

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Downunder35m

3 years ago

At least now I sometimes get a meaningful error message about technical difficulties.
Does that mean someone is aiming in on the problem?

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mmmelroy

3 years ago

hello from HQ!

I'm distressed to hear of your problem, can you give me a few extra pieces of information to assist in my troubleshooting of your issue?

things i will require from a bug report:

1. steps to reproduce

if you can get this to happen consistently in one place, list out the steps to make it happen every time. if you cannot consistently reproduce, this could have been an issue with your connection and our site would not necessarily have been a bug on our side.

2. links

give links for where this is happening. examples of text length and content

i made a round of comments in forums, questions, and ibles on firefox browser and could not reproduce your issue with comments not being posted after lengthly drafting.

Also tested creating a /community post and was able to select group and category from the dropdowns.

If you have steps to consistently reproduce, please report them for further investigation.

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Downunder35mmmmelroy

Reply 3 years ago

Timing issues for sure, had to reload this page three times before the Reply button actually did open the text window.
But for about the first 10 seconds every character I typed disappeared.
And it should not matter how long it takes to finnish a posting - within reasonable time of course.
And for sure I can not finnish several lines of text within a few seconds.
Not having any correction options means you actually have to check before hitting the comment button.

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Downunder35mmmmelroy

Reply 3 years ago

Thanks for the help!
1. Can not reproduce but it happened a few times.
Basically no internet usage at the time, so no downloads, updates or something like that.

2. The affected thread.
Was the first posting and it was about twice as long as the one I did after the nirvana.
It did take quite while to write as I got a long lasting phone call mid way through.

You say it might be related to my connection, so I did some speed tests including those to test for traffic shaping and other ISP related issues.
That was about an hour ago and came back with no issues - but I can not rule out that there was a connection or other problem at the time of the original posting.
One thing that I did notice is that sometimes it can like forever to get a response from the comment button.
It goes pale but nothing else happens.
Most of the times the posting goes through but not always.
Would say for me about 8 out of 100 are lost, which caused me to draft long postings in an external editor first, just to have a working copy...
In a similar way it happens when flagging comments or postings.
These damn "help with totally outdated software" requests sometimes get a reply before the get deleted.
If I flag the initial posting it works, flagging the spamming reply does not work as nothing happens when clicking on it - only after reloading the page it works.

Will keep an eye on the connection and hopefully get more details together when it happens again.

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Downunder35mDownunder35m

Reply 3 years ago

Well just happened again - sort of.
Here I make a relatively short reply and nothing happened.
I had enough time to copy the text into the clipboard before I got a pop up stating "Error".
Not that I want to complain too much but you guys relly need to work on the error messages a user can see!
If a posting just disapears and the page returns to the state where you loaded it - even a blind guy would notice that there was an error.
At least include some number for a code or give them something meaningful to help with the troubleshooting.

So far I only know 2 errors:
"Error"
"Backend read error"
Both have no meaning to me ;)

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mmmelroyDownunder35m

Reply 3 years ago

well thank you for the due diligence here. I can further investigate this issue and take it from there. Sounds to me that your comments are sometimes routed into the ether for no just causes.

We work hard to keep updating the site for usability and form/function, as we crawl from branch to branch we prune here and enhance there. The text editor is on our radar.

thanks for the report!

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Downunder35m

3 years ago

Is there any news on this problem as I am starting to get the frustration of lost postings again.
Can't even put a finger on the times anymore as the last accidents happened minutes before posting this, before it was at least limited to my early morning hours.

I neither remember all the time to copy my postings before submitting them - nor do I understand why I would have to do this to start with.
It is just frustrating, no error message, no nothing, just a posting that went into the digital nirvana for no reason at all....

Edit: Happened with this posting too, but at least I copied it first....

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Downunder35m

3 years ago

It still happens.
Last time here with a very short posting finnished in a few seconds.
"Make Commment" button goes pale for a few seconds and then there is no reply but just the page as it was before I started.

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Kiteman

3 years ago

Now that you mention it, I've had a couple of posts evaporate recently, but they were short and easily replaced.

I've been on websites that use the Disqus forum tools - no formatting or including images, but threaded and cross-platform.